Customer Service Specialist

Location: Gdansk Main challenges on this position are to: provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing interface with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions provide assistance to internal and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration resolve problems by applying established policies, procedures, and tactics drive customer loyalty through increased productivity, improved value and through a high performance culture provide both in country and cross border support as needed acting as point of reference for customers for all types of commercial requests: solve complex, high impact problems Qualifications We invite you to apply if you have: bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree 2- 3 years of experience on similar position related to customer service experience on SAP is an advantage drive for results and collaborative style, excellent communication and interpersonal skills ability to maintain positive customer relationships through active listening, fluent Polish and communicative English skills As a member of our team, you can count on: Stable employment based on full-time employment contract. First contract – yearly duration. Next, if both parties agree, a contract for indefinite period. Remuneration - basic salary and an annual performance-related bonus. Additional benefits: medical care for all employees paid by employer and optional for immediate family. MULTISPORT card for employees (a split cost option) and optional for immediate family subsidies for various activities (Company Social Benefits Found - ZFSS). PPE program (Employee Pension Plan) – available after 1 year of work and, if chosen the basic option, fully financed by the employer accident insurance (incl. at work and on the way to/from work); group accident insurance (NNW) available to purchase, on preferential terms. flexible working solutions Smooth start – fully facilitated process of new employees onboarding (acquainting with the team, solutions, processes, and procedures, let alone training). Professional development of business acumen through gaining knowledge and experience from high level professionals, internal training programmes as well as internal sessions available on the Eaton University platform. Safe work environment – following safety and ethics, that are the signature working values we are proud of, led us to turn into one of the most ethical companies in the world. Good atmosphere at work. According to the recent survey, employees satisfied with their work at Eaton constitute 91%, those who would recommend Eaton as a good place to work amount to-90%, and the ones who highly rate the cooperation and support from their direct manager count as 90%. Parking for cars, bicycles and motorcycles at our Gdańsk office. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Core Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No