Customer Service Manager

«out The Role We are seeking an energetic LEADER, who will be responsible for supervising and coordinating teller operations at our Pueblo Downtown Branch. The position will assist the Area Manager in audit, operation, and training procedures concerning teller operations. This important employee will embody our legacy of service excellence. They will be the main face of our company and the primary promotor of our Core Values: Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We Serve. The entry rate for this position is $42,500.00 per year. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. DUTIES AND RESPONSIBILITIES: Essential Functions Oversees training and supervises duties of tellers, coordinating their work flow and schedules and assist on teller line. Ensures that tellers are trained on all Federal Regulations, Requirements and that they follow all policies, procedures, and compliance issues. Ensures that all tellers handle themselves in a businesslike/professional manner in handling customer needs. Assists the Branch Manager in scheduling work and controlling overtime of teller staff. Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Constantly reviews performance of teller activities as to the use of their cross-selling techniques in accordance with their performance goals and discusses needed changes with each teller. Prepares daily report of all shortages and overages and periodically submits to Branch Manager for review. Maintains documentation of outages and probation schedules of each employee, as set forth in policies. Maintains overall control and accountability for overall vault reconcilement and periodically audits individual cash drawers of each teller and maintains such documentation of audit. Orders the appropriate amounts and types of cash for the company and supplies tellers with daily cash, money orders, travelers checks, and other necessary supplies. Maintains proper documentation of all currency received and disbursed. Responsible for overseeing the operation of the On-site ATM, including daily balancing and cash replenishment. Replenish and reconcile all cash boxes/canisters designated for Nationwide Money ATM’s. Administer and maintain all safe deposit boxes. Ensures that customers are properly notified of any discrepancies in their transactions and follows up on all customer problems or complaints of the teller area or drive-thru. Compiles data and requested reports for other departments or branches of the company. Responsible for meeting sales and service goals set by management. Works with all staff to improve cross selling skills and to provide updates on policy and procedure changes. Ensures proper and timely reporting on Money Orders, Travelers Checks and bagged coin to the Federal Reserve. Receives and processes all returned checks by either redepositing, clearing from accounts, contacting customer or turning over the Collection Department and maintain daily subsidiary. Additional Duties: Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Adhere to Bank of the San Juans Company Core Values. Keeps management appropriately informed of area activities and of any significant problems. Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Bank of the San Juans. Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel). Complete required bank and BVS training courses within assigned time frame(s). Represent Bank of the San Juans in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required. Additional duties as requested or assigned. About You QUALIFICATIONS: A two-year college degree or completion of a specialized course of study at a business or trade school or Two to Five years of similar or related experience, including time spent in preparatory positions KNOWLEDGE, SKILL, ABILITY: Thorough knowledge of BSJ services and products. Understanding of related legal and regulatory requirements. Familiarity with branch functions, GBCI policies, and procedures, and BSJ guidelines. Strong interpersonal and leadership skills. Well organized. Ability to operate related computer applications and related business equipment. Attention to detail. Ability to maintain an effective and efficient workflow. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays. COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you. Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.