ëanking Specialist

«out The Role Altabank, Division of Glacier Bank, is hiring an eBanking Specialist for the Service Center in Pleasant Grove. DUTIES AND RESPONSIBILITIES: Perform client system setup and training for all electronic banking services (eBanking services include: Retail and Business Online Banking, Mobile Banking, ACH, Wires, Positive Pay, Remote Deposit Capture, Bill Payment- Retail and Business and eStatements) Provide support to other areas of electronic banking and branch operations, including assistance in bill payment posting errors, ACH transaction research requests, online banking exception reports Assist clients with online banking questions and issues while ensuring positive resolution and exceptional customer service Work with setups and troubleshooting for Remote Deposit Capture for business customers Answer incoming customer/branch inquiries and account maintenance requests, researching/resolving problems and errors in a timely manner Pull, review and resolve system report processing, exceptions or posting errors for eBanking Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures Bring any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer Follow all Bank policies and procedures to ensure compliance with all laws and regulations Ensure service level commitments are met in accordance with agreements, including response time and accuracy Perform data entry and file maintenance to deposit accounts and online/mobile banking profiles. Activate accounts and assess fees Other duties as assigned About You QUALIFICATIONS: Two year college degree or completion of a specialized course of study at a business or trade school or equivalent experience KNOWLEDGE, SKILL, ABILITY: Must have an aptitude for technology and technical troubleshooting abilities Must learn/understand the technical aspects of electronic banking services Required to provide professional, prompt, and accurate service Excellent communications skills and a positive attitude WORK ENVIRONMENT: PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.