Sr Analyst - Microsoft Endpoint Manager

êton is looking for a Sr Analyst - Microsoft Endpoint Manager at our Valinhos – SP plant to join our team. She/He will be responsible for: Provide technical leadership and support for Microsoft Endpoint Management (MEM) technologies as well as lead our mobile phone program in Brazil. Specifically, this role is expected to spend 75% of time supporting MEM and 25% of time supporting mobility as part of our Enterprise Client Technologies(ECT) team. From an MEM standpoint, this role will partner with other ECT team members to provide packaging, patching and deployment support. This includes identifying and documenting processes/procedures required to support the transition from traditional SCCM infrastructure to Microsoft Endpoint Management technologies/concepts (SCCM, Intune, comanagement, autopilot). From a mobility standpoint, this role will partner with local SIS and our ECT team to support all aspects of mobility for Brazil (vendor relationship, device deployments, procurement support). This role requires alignment and participation on enterprise wide projects as well as managing incidents, complex problems, requests and changes via IT ticketing system, meeting defined SLA’s. Job Responsibilities: •SCCM/MEM: Provide leadership, support and delivery of System Center Configuration (SCCM) and/or Microsoft Endpoint Manager (MEM) processes and procedures which may include packaging, patching and deployment of applications. •SCCM/MEM: Participate as a key resource to assist in the planning and delivery of MEM technologies/concepts (Intune, Comanagement, Autopilot) as well as the integration of Microsoft configuration technolgies with ServiceNOW. •Mobile: Administration of mobile procurement operations which includes centralized mobile device procurement where possible, partnering in mobile contract negotiations as well as managing incidents and requests related to procurement with vendors. Typical support required for billing and order issues. •Mobile: Administration and support of mobile device management software (AirWatch or similar) for device enrollment, deployments and troubleshooting. •Responsible to respond to incidents and requests following ITIL standards via our IT ticketing system. Perform change management and problem management activities (as required). •Leads small to large ECT projects; participates in projects external to ECT as a key representative of the team as required. •Introduce industry relevant best practices and improvement opportunities to improve efficiency and proficency of team. •Generate clear and concise documentation in the form of Knowledge Articles, FAQs and technical tips for team and customers. •Evaluate new products and tools for enabling new capability •Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets When we embrace different ideas, perspectives and backgrounds, each of us becomes unique. We – as individuals and as a company – are stronger. All our opportunities are for everyone, without excluding any professional. If you meet the prerequisites and have availability for the indicated region, please apply! Diversity is the key to reaching the best talents for our business and there are no limits for those who are passionate about new challenges and experiences! Our opportunity is aimed only at professionals with the vaccination process against covid-19 complete or in progress. An official supporting document is mandatory for hiring.
LI-HP1 Qualifications Bachelor Degree (preferred) Bachelor's degree from an accredited institution. Fluent English Experience required Minimum 3 years of SCCM/MEM experience w/ Bachelor degree Minimum 5 years of SCCM/MEM experience w/ High School Diploma Technical knowledge Possesses an expert technical understanding of systems and technologies. Some important ones include: PC hardware (configuration and troubleshooting) Microsoft Windows 10/11 OS and Microsofts upgrade cycle Experience managing and configuring M365 solutions Automating tasks via PowerShell and/or Visual Basics Mobile Device Management Tools Microsoft Office 365 ITIL foundation certification preferred Soft skills Excellent customer service and communication skills Excellent written and verbal presentation skills Ability to relate well with people at all levels of organization Demonstrates accountability, passion and ability to learn quickly Ability to lead complex tasks with little to no supervision Ability to deal with ambiguity and make decisions Strong ethics and values What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Information Technology Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time