Associate Manager - GDGS

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Job Overview The Global Master Data Operations team enables critical business operations through Service Excellence and Customer First capabilities of master data create and change processes. The ensure data quality through execution of Global Data Governance and Stewardship Strategies to provide trusted downstream reporting and analytic insights. The team collaborate across Data and Technology teams and business partners to execute projects that improve master data collection and quality processes. This role will be responsible to provide leadership to the Material Domain of Master Data Analyst team in India with a global responsibility. As a part of the role he/she will have lead a team of Master Data analyst and will play the role of process owner of material domain. The role will need to help drive Global Data Governance strategies and leverage supporting technologies to ensure operational efficiency and high-quality data. This role requires significant analysis and service orientation to support critical business processes. Role Responsibilities 60 % of Time • Lead a team of master data analysts responsible for global support for master data operations across General Mills • Serve as the global process lead for Material data on behalf of the organization • Ensure product hierarchy changes are completed in a timely manner • Partner with key business leaders on projects and daily activities across all segments to ensure our master data continues to be of high quality and reflect the needs of the organization • Support key GMI project activities by providing Master Data knowledge and suggestions including the upcoming transition to SAP’s S4 solution • Understand options to continue to leverage automation as part of the Master Data operations process and build technical skills within the team to help support potential solutions • Continue to grow and develop all team members and help shape the career pathing options for the team • Monitor key KPI's to ensure the accuracy and completeness of the critical data within respective domain(s). • Identify, lead, and implement continuous process improvements across the domain data management. • Ensure Service levels meet targets, manage, and escalate issues with expediency. Manage Master Data Service delivery as per service catalogue. • Lead initiatives and participate in projects to coordinate for the successful implementation of system enhancements and fixes around material master data. • Collaborate with various departments & internal stakeholders to define or streamline material master data processes. Execute the policies of master data management and business rules across all work streams. • Provide general consultation to project teams, business and other SAP teams and guide them on data standards and team process. Create and communicate solution proposals and requirement documents that meet the business needs and adhere to departmental documentation standards. 40 % of Time • Executes and supports maintenance activities to SAP Material master data as approved by business review process including requests to create, change, extend, block/unblock, activate/deactivate, or otherwise modify master data and execute mass maintenance requests as directed. • Ensure day-to-day operations are fulfilled within service level agreements and troubleshoot support/technical issues • Develop internal network to ensure alignment with: General Mills’ technology standards, best practices, and trends, as well as Global Business Solutions & IT continuous improvement initiatives • Lead the training and design/document new or updated process flows moving to SAP, including uploading and maintaining all new master data requirements • Create and deliver user documentation as necessary to ensure proper use of changed and newly implemented solutions and standards. • Execute operational controls and document related support artifacts • Work with business partners to optimize digital tools and data to leverage standard metrics, models, and dashboards that drive accountability and results, reinforce desired behaviour, and measure success. Must - have technical skills and experience • Expert in SAP Material master data structure utilizing knowledge to analyze business requirements • Preferred exposure to additional SAP master data domains (material) • Demonstrated customer service skills • Can prioritize and complete multiple tasks on tight deadlines • General SAP Master Data / Analyst experience / skills • Experience managing data driven processes across multiple functions • Experience with Master Data Domains (Material and or Hierarchies) • Experience with SAP or other data management solutions • Experience with Service Delivery and related metrics • Experience managing third-party relationships and deliverables • Influential and credible across business and IT • Strong understanding of external data trends and industry requirements Some of these SAP Data domain specific experience / skills: Material domain - SAP transactions: MM01, MM02, MM03, SE16 etc Strong Network and communication skills across the business, IT, and GDGS Good to have skills • Knowledge and experience in Data Governance frameworks and methodologies Skill proficiency expectations Expert level Intermediate Level · Expert in SAP Material master data structure · SAP ERP/IEP · Experience with Master Data Domains (Material and or Hierarchies) COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.