Senior Customer Care Executive

To achieve Gross Sales (Contracts, Jobs & Products) To monitor existing customer’s portfolio & contracts and to ensure the fulfillment of customer’s evolving needs and satisfaction - Customer satisfaction is our first priority. To manage the customers, ensuring their satisfaction and in return company will enjoy long-term relationship with customers. Review and redefine tactics quarterly or whenever possible to ensure value-for-money services for customers and the required margin of profits for the Company. To review existing customers’ contracts, to ensure that there is ample time to strategize on the proposal for the renewal, to come up with up selling proposition while ensuring added value services to the customers. Respond to and save terminations, pulling any required resources together to achieve retention. To help the team to achieve the agreed team sales target (in terms of contracts retentions and up selling figures). To assure self motivation in contributing to the sales process to ensure Customer Care is a shared and valued principle across the whole team. Requirements Minimum 5 years experience in Customer Service role 2 years experience in supervising role Good communication skills in English and Malay HND in Business management Benefits 14 days annual leave Paid sick leave Employee referral program Lead commission