Director, Product Management

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary Leads team of specialists to achieve product and team objectives and keeps leadership team advised of key developments and issues. Provides leadership and direction for team which may include multiple functional areas. Develops and implements strategy for functional area(s). May have responsibility for developing and handling budget. Job Description About the Team: The Reliability Engineering team is passionate about providing sophisticated IT Service and Operations experience across Comcast organization. We are looking for a seasoned product leader who can drive customer focused product solutions aligning to our passion and vision and lead activities for a program or product group of Innovations and Operations Platform, strategically focused to become single system of record (SOR) for ITSM and ITOM practices. Key Responsibilities: Advises, establishes, maintains and plans the overall policies and goals for a product management department. Sets new product strategy for program or product group. Applies expertise in innovative product technologies and is relied on by top management to serve as a proxy for the market. Defines, develops and implements standard operational frameworks for products. Coordinates with Internal and external collaborators to assess business needs and identifies possible solutions to meet those needs. Accountable for end-to-end product success starting from inception till operations of assigned products. Definition of product vision, roadmap, and requirements to meet customer expectations. Translation of requirements into viable solutions. Building close partnership with internal and external teams Driving solutions faster, cheaper, and better. Develops arguments and supporting documentation. Leads all aspects of development of assigned new products and services and ensures customer's needs are met. Provides product support and documentation and develops of product materials. Leads lifecycle of new products and services. Successfully innovate and deliver ground-breaking change while concurrently prioritizing multiple projects, new opportunities, and roadmap development. Evaluate and ensure the viability of product ideas in the context of the organization's strengths and capabilities. Understand product and business goals, identify gaps and unmet or latent needs via quantitative and qualitative research. Break down product vision into logical phases to shorten the time to reach customer and iterate. Lead and help craft the product roadmap, both short and long-term, and be an advocate for user-centric design. Run and prioritize Product backlog Drive rapid solution development in an agile environment. Ensure a data-driven approach to delivery, defining critical metrics that gather customer and business value upfront and continually optimizing against those metrics. Consistent exercise of independent judgment and discretion in matters of significance. Required Skills: 5 years+ as a product manager or owner in led services or enterprise with a proven understanding of the techniques and methods of modern product management and product delivery 5+ years of experience in ITIL, ITAM, ITSM, ITOM fields. Experience in Portfolio & Program Management practices. Experience in building and leading product teams. Demonstrates excellent project management skills, with a track record of successful delivery of projects on time, in line with budget expectations and to strategy. Technical understanding of Service Now’s Incident, problem, change and case management modules. Deep experience implementing systems using the Agile/Scrum methodology Preferable Skills: Experience with design of large-scale Trouble Ticketing solutions for enterprises Basic level of knowledge of cable network architecture and operations Experience with Site Reliability Engineering Employees at all levels are encouraged to: Understand our Operating Principles; make them the guidelines for how you do your job. Be responsible for the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new insights. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers. Get results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors, and our communities. Organization: Our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience Technologies (CXT), led by Rick Rioboli, EVP and Chief Information Officer, and are responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. Our vision is to be an authority in products, services and solutions which power and enable fabulous, connected customer experiences for Comcast and other organizations through a steadfast focus on transparency and teamwork. Disclaimer: This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.