JJMT Customer Relationship Specialist

Medical Customer Services Professional Opportunity for your customer service skills to shine. Extend your skill set and challenging yourself daily. Great Place to Work® Certified - 2022 Rainbow Tick accredited-come as you are at J&J Aotearoa ABOUT THE COMPANY Join a passionate team in this Mount Wellington location, as a Customer Relationship Specialist. This team makes an impact on the lives of patients and their families every day. If you want a role that challenges you every day to think on your feet, and you are looking to take the next step in your Customer Service Career in a supportive environment, look no further. You will learn on the job and be part of creating a strong team culture. With an affinity to healthcare and a customer focused approach, this opportunity will take your experienced skill set to the next level. Your love for the pure customer service function will be met on all levels and you’ll have the added benefit of knowing that what you do every day makes a difference. ABOUT THE ROLE In the dynamic and challenging world of medical health care, the Customer Relationship Specialist is an integral team member contributing to the success of our business. Take the next step in your Customer Service career, claim ownership by partnering with and supporting our internal and external clients on the following matters: Respond to all customer enquiries, from nurses and procurement staff in Public & Private health sector to Clinicians, on a variety of enquires. Manage & coordinate consignment inventory and liaise with both internal (sales and management) and external stakeholders (hospitals and medical staff) as appropriate to ensure timely delivery of products. Provide support and information to field sales staff and develop strong partnerships with the team to serve our customers Ensure orders are processed and entered accurately into our ERP systems Work with Warehouse, Loan Kit and Inspections teams to investigate customer queries and take ownership to provide solutions. Qualifications It’s all about YOU To be successful in this role you will have: Strong passion for delivering excellent customer service and helping others Previous experience working in a complex customer orientated environment Exceptionally strong problem-solving skills A collaborative and flexible approach working as part of a team Accuracy and a meticulous attention to detail Excellent verbal and written communication including a pleasant and confident telephone manner Able to work in a fast-paced environment with URGENCY. COMPANY CULTURE You will be rewarded through a competitive remuneration package along with continuous training, support and award-winning leadership development programs. Being part of Johnson & Johnson can change everything, including YOU: If you are interested, please apply online using the link below. You will receive an automated email confirming receipt of your application. Every application is reviewed by the Talent Acquisition team and candidates will receive notification of the outcome of their application in a timely manner. As a leading global healthcare provider, Johnson & Johnson has implemented a COVID-19 Vaccine Policy in New Zealand which requires new employees to be fully vaccinated for COVID-19 to commence work, unless they have a valid exemption. Closing date: COB Friday 19th of August Johnson & Johnson is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender. We are committed to working in partnership with Māori and the Treaty of Waitangi and all other ethnic groups in New Zealand and Organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems. We draw pride and strength from you, your colleagues, and the world we care for—all backgrounds, beliefs and the entire range of human experience—coming together to bring health to billions. Great Place to Work® Certified– 2022 Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces. Johnson & Johnson - Australia and New Zealand was certified as a Great Place to Work® in ANZ in its first year of participation. Rainbow Tick Accredited Being certified at J&J New Zealand allows us to see through a rainbow lens as we continue our path continuously striving to be a more diverse and inclusive environment. Agencies please note: This recruitment assignment is being managed directly by Johnson & Johnson’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Primary Location New Zealand-Auckland Region-- Organization Johnson & Johnson (New Zealand) Limited (8360) Job Function Operations Requisition ID 2206058506W