Remote Call Center Rep

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Customer Experience Associate Enjoy a positive, employee-friendly culture Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits Salary $25.72 /hr Work From Home (10:30 AM – 8:30 PM EST) Location : Cherry Hill, NJ Join the Conduent Customer Experience Associate Team From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. About the Role As a Customer Experience Associate II, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service. As a Customer Experience Associate II, you will be responsible for: Providing customers with appropriate customized solutions to meet their needs Performing routine call center activities concerning business products and services Using the tools provided to guide you through customer conversations Providing customers with important information while communicating in a warm empathetic manner Gathering information to keep customer profiles and accounts up to date Requirements To be successful in this role you will: Have a High School Diploma or an equivalent level of education Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship Be able to successfully pass a criminal background check and drug test Demonstrate the ability to type a minimum of 20 WPM Have prior clerical/ customer service work experience Have knowledge across all domains (HW, DB, DC) and executive handling. Must also be able to fulfill the requirements of a senior specialist (TA) which would include case management, professional emailing skills, honed communications skills, and the ability to assist other agents on the team. Working with us Join a rapidly growing organization that can support your career goals. Working for you What you get: Paid Training Career Growth Opportunities Full Benefit Options Great Work Environment About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the