Senior Manager, Risk Assurance

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description This position reports to the Global Risk Executive, Commercial and supports and enables the operational efficacy of multiple enterprise risk programs including the enterprise risk assessment, client assurance activities (SOC, HITRUST, client audits), and issues management processes. This individual partners with other Global Risk and business leaders to enable and affect a robust risk posture for Conduent by ensuring that identified risks are properly addressed through timely and effective remediation. Specific accountabilities include providing support and successful enablement of the SOC and HITRUST programs and client audit processes, including understanding audit-related contractual obligations, supporting related audit and assurance activities, coordinating client questionnaire response activities, and enabling successful and timely remediation of identified issues. This role requires a hands-on professional who is adept at relationship development, communication, and project management, and possesses a strong understanding of audit processes, practices, and internal controls. Key accountabilities include successfully partnering with various first line of defense personnel to ensure a high-quality remediation approach for issues arising from enterprise risk assessment activities; third party and client assurance efforts including SOC, HITRUST and client audits; incident management post-mortems; regulatory examinations; and other internal improvement or quality assurance efforts. This individual may be based remotely and should be open to periodic travel as necessary. Accountabilities Support an effective client assurance program (SOC, HITRUST, and client audits), including enabling and ensuring timely execution, communication, and reporting Ensure seamless and effective internal and external communications by working collaboratively and transparently throughout the enterprise to engage and inform appropriate parties Enable effective and meaningful reporting to facilitate trending and related insight Develop and provide ongoing monitoring of performance metrics and associated management reporting Coordinate third party resources as necessary and appropriate Drive and influence a culture of quality and excellence, contributing to an enhanced reputation and brand for the Global Risk organization Drive and demonstrate a partnership philosophy and approach, developing and maintaining strong relationships Administer effective and comprehensive risk remediation validation, including enabling and ensuring timely execution, communication, and reporting Ensure seamless and effective internal and external communications throughout the risk remediation process by working collaboratively and transparently throughout the enterprise to engage and inform appropriate parties Required Qualifications 7+ years of progressive Fortune 500 audit and/or risk experience Undergraduate degree Expert knowledge of auditing standards including those promulgated by the Institute of Internal Auditors (IIA) and or the AICPA (SSAE 18) Desired Qualifications Understanding of technology and cybersecurity concepts and principles Industry knowledge in any of the following areas: Contact Centers, Business Process Outsourcing, Print and Mail Operations, Healthcare, Transaction Processing, Payment Processing Knowledge of HITRUST principles Master’s degree Qualities/Attributes Impeccable integrity Strong professional presence Polished, effective, and credible communicator Highly organized with a delivery focus Exceptional project management skills Strategic thinker Possesses and demonstrates sound judgment Accountable Relationship builder with a partnering philosophy and mindset Transparent, collaborative operating style Strong client service orientation Leads by example, fostering and demonstrating an appropriate high-performance team culture of accountability Potential to move into other roles in Global Risk or elsewhere in Conduent Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. 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