Senior Client Solutions Architect, Global Accounts

The Elevator Pitch: Why will you enjoy this new opportunity? This role offers a pivotal position that allows you to have a significant impact on your customer’s experience & success in addition to being at the core of a sales team's strategy as a member of an innovative and game changing company where diversity and passion are key and provide a unique human & employee experience. If you like challenges and are a self-starter with a true passion for technologies & customer outcomes, then this job is for you! At VMware, we strongly support and believe in our people, their imagination, ingenuity, and talent that knows no limits. You will be part of an international team that deeply values execution, passion, integrity, customers, and community. As a Client Solution Architect in Professional Services, you’ll find no similar two days! You will interact externally with customers from different line of business across a variety of industries with a multitude of different requirements. Internally you will work with colleagues across the business from salespeople to delivery experts to highly skilled engineers and your peers. Your creativity coupled with your active listening and analytical skills will be key to positioning and selling the best services solutions to provide desired business outcomes and maximum value for our customers. A background in IT Telecommunications / Telco Providers/Networks and experience of working with, and developing services solutions across the Telco industry would be beneficial, however not mandatory for the successful candidate. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? The primary objective of a Client Solution Architect is to support VMware’s sales activities by engaging with customers at various levels, building trusted relationships and discovering customer needs that can be met by VMware’s comprehensive services. You will work to develop a package of Professional Services that help the customer to meet their objectives and to maximise the value from their investment. During your first 30 days you will integrate with the EMEA Client Solution Architect community & learn how the Professional Services team functions and operates to deliver high quality and effective solutions for our customers. You will meet the wider VMware team building relationships and start leveraging your knowledge and ideas in building solid approaches and bringing customers success. After 90 days you will function as a core member of your regional Client Solutions Architect team, transitioning to become a trusted advisor both internally to sales teams and externally to VMware customers. You will create customer facing deliverables describing services proposals, digital transformation roadmaps and “to-be” digital architectures, helping them achieving successful business outcomes. From this point onwards, you will aim in solidifying your technical and soft skills via extensive and vast learning platforms brought to you by VMware, not only limited to its products and services, but covering lot of industry new trends. You will also be expected to share your knowledge and skillset across CSA communities and peers in VMware via junior CSA’s mentoring, best practices sharing, and articles / knowledge base drafting. Additionally, you will get in touch with different VMware business units brainstorming tools and processes improvement and reflect field feedback to R&D. You will also be working on solving complex customer business requirements and large outcomes driven transformation design and proposals. You will be expected to use your problem-solving and technical superior capabilities in creating outcomes driven base multi-dimensional solutions and long-term digital transformation roadmaps. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be promoting on a regular basis? You will be working directly with customers to actively listen, understand, challenge, and help to understand their business requirements Mapping VMware services to the customer’s desired business outcomes normally as part of a VMware team. You should be able to think past products and tailor end-to-end services solutions In order to build effective services for a wide range of customers you will apply your knowledge in one or more of the following areas - Multi-Cloud, Application Modernisation, Anywhere Workforce and Cyber Security. You will be proposing services that not only deliver technical change but also take into consideration people and process. You will present, communicate, and validate your proposed solutions to our account teams and our customers using presentations, white-boarding sessions, workshops, proposals, etc. You will support sales teams in building commercial proposals by developing sound and quantifiable technical solutions and content. You will ensure a smooth handover to our services delivery team providing alignment between sales and delivery to assure customer satisfaction. You will act a as a key contributor to account strategy and planning aligning this with business unit strategies. You will support and mentor other members of the team as appropriate You will provide feedback to Professional Services Engineering regarding current service offerings along with generating new ideas for new offerings based on your knowledge from discussions with customers You will be involved in industry events such as VMworld that help promote awareness of VMware’s services You will be supported in setting up and achieving personal development goals You will be coached and helped to author blogs, technical articles, and white papers You will be expected to travel an average of 30% of the time across EMEA as the business requires. What is the leadership like for this role? What is the structure and culture of the team like? The hiring manager for this role is Gareth Miles who leads a talented team of Client Solutions Architects across the UK, France, Germany, Italy and Spain. The EMEA Client Solution Architecture team is a diverse, multi-national, talented, and dynamic group ranging from former Delivery Architects and Consultants, Pre-Sales Engineers and Technical Account Managers to recent university graduates. Our team is continuously working to improve how we support our customers with each team member bringing passion, innovation, and fresh thinking. Teamwork is the key, you will be part of an extremely supportive and safe environment, structured into 5 regional teams where we all equally support each other, regardless of seniority or experience. You will always gain support from your team mates to achieve both individual and team goals, while always putting our customer’s needs at the center of everything we do. The leadership team has a broad depth of experience in team development, Professional Services, Services Selling, transformation and building successful, impactful, and highly motivated teams. Where is this role located? VMware is building a dynamic, global workforce of the future where our people work from locations that accelerate their productivity to deliver the most innovative solutions for our customers. We empower our employees with the right technology, collaboration capabilities and work practices to help them do their best work individually or together. Remote: This role is for a UK based employee, frequent travel may be required, however the base location will be fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behaviour challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Category : Sales Subcategory: Solutions Architect Experience: Business Leadership Full Time/ Part Time: Full Time Posted Date: 2022-08-03 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.