Customer Relations Representative I

The Customer Service Representative has the opportunity to serve our Customers beyond the Restaurant. This is accomplished through handling all Customer contacts in a caring, genuine, and authentic way for Raising Cane’s! The Customer Relations Representative's main priority is to assist our Customers with any experience related to our Quality Chicken Finger Meals, Great Crew, Cool Culture, and Active Community Involvement. Case Management Working experience with proven exceptional verbal communication skills, including the ability to speak professionally, calmly, and confidently when engaging with Customers Excellent computer and typing skills, at least 25 WPM speed Receive and manage Customer contacts via web form, phone, or email Professionally skilled in written communications, using correct grammar, spelling, and punctuation Meet or exceed company standards (friendly, timely, and professional) Handle all general inquiries, requests, and suggestions regarding Raising Cane’s Assist Customers with Caniac Club questions or technical issues regarding their online account Customer Recovery High percentage of the role will be phone calls with Customers Possesses the ability and proven experience in a Customer Service capacity Handles customer recovery and per Raising Cane’s standards, policies, and procedures to establish a positive connection with every Customer Patience, excellent listening skills and attention to details Capable of comprehending details to completely and accurately document Customer feedback CRM/Social/Data Management Ensure each contact is completely and accurately logged into the CRM system, routed to the appropriate channels, receives consistent follow-up, and are successfully resolved. Respond to Customer messages received on all social media channels and escalate when necessary. Monitor social media throughout the day and engage with Customers where appropriate. Reporting and Communication Assists with preparing influential presentations for leadership regarding current and past Customer contacts and resolution performance Pulls together information and data to support business priorities Supports timely and comprehensive reporting and presentations at key milestones Uses all company communication methods and channels effectively and efficiently (web form, email, phone, social, etc.) Proven experience in a Customer Service position utilizing a Customer Service persona, and experience engaging with Customers with professionalism and empathy Can perform the requirements using a computer keyboard / possesses ability to type accurately at a minimum speed of 30 WPM Ability to follow and execute the required processes and procedures Excellent listening skills to capture all details correctly when speaking to a Customer Accurately type all Customer phone call details Required to possess the ability to speak professionally, calmly, and confidently when engaging with Customers Required to be professionally skilled at written communication, using correct grammar, spelling, and punctuation Work flexible schedules including nights and weekends College Degree preferred For external hire, minimum of 2 years of Customer Relations and Contact Center experience with a proven record of success and capable to perform all requirements of the job description For internal promotion, minimum of 2 years as a Shift Manager at Raising Cane’s; must be in good company standing and have a proven record of performance and must possess the skills, experience, and ability to perform the requirements listed in the job description Knowledge of the QSR/Fast Casual, or other customer service-based industry is helpful Bilingual preferred Connect With Us! Not ready to apply? Connect with us for general consideration.