System Engineer

Support includes providing investigation support for the various core services incidents like provisioning, teardown and scaling operations. This may extend to provide support for other areas of the Core Services team and include mitigation actions if required through automation. In addition maintenance of the AVS anti-saw tool which is a Powershell based support tool is required Candidate should have experience in VMWare in Azure environment. Candidate will be able to Generate reports on all ICMs generated up to twice a week based on provided template. Classify and follow TSGs for the incoming ICMs to help with initial investigation which can include gathering more investigative data based on training and transferring to relevant component teams if required. Participate in regular sync ups with SMEs for creating more TSGs for new scenarios and consulting SMEs for issues. Mitigation of issues by following well defined TSGs post analysis where applicable using a SAW device. Ability to understand and code in Powershell to extend or maintain Powershell based AntiSAW features. Required Skills Data Analysis: Ability to run SQL queries to look at diagnostic telemetry for analysis. Familiarity or Ability to learn tools in Microsoft & AVS ecosystem: Jarvis monitors, Jarvis dashboards, Kusto, Power BI IcM monitoring & workflow Geneva Actions Powershell Strong communication and interpersonal skills for cross-team communication and refund management