NGDE Systems Administrator

Summary NJVC is seeking NGDE System Administrator to support a large enterprise IT contract for the DOD. Responsibilities Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions. Support operations across multiple geographic locations. Work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers. Maintain the Next Generation Desktop Environment (NGDE) based on ForcePoint’s Trusted Thin Client system. Maintain the Distribution Consoles, clusters, and other back-end components for a multi-level thin client solution as well as troubleshoot connectivity for customers from thin clients, through systems, and to multiple disparate enclaves. Provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment. Provide support implementation, troubleshooting, and maintenance support. Rapidly distinguish isolated user problems. Maintain the NGDE thin client back-end infrastructure and provide customer support for thin clients, Distribution Consoles, NGDE profiles, license files, routes, and session connections. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned Develop solutions to technical issues. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives. Support customer requirements in a 24/7/365 mission environment. Update operations and maintenance documentation for 24/7/365 IT Operations Center watch personnel. Other duties as assigned. Qualifications Bachelor's degree with 8+ years of relevant experience, Masters’s degree with 6+ years of relevant experience, Associate's with 10+ years of relevant experience, or High School Diploma with 12+ years of relevant experience Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP) Experience with interacting with customers to handle service inquiries and problems Experience working as a Tier 2/3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software Experience troubleshooting issues in a growing environment Extensive experience with ForcePoint’s Trusted Thin Client (TTC) system or similar Multi-level Security (MLS) systems Extensive experience managing Distribution Consoles (DCs) in multiple cluster configurations Experience managing license files to add/remove thin clients Experience managing routes within clusters for remote users and new capabilities Extensive experience troubleshooting connectivity issues between thin clients and DCs and DCs and separate domain resources Experience implementing system patches and upgrades with minimal downtime to customers Experience with log reviews, incident analysis, and identification of issue trends Active TS/SCI Clearance The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities: Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
NJVC, LLC