Salesforce Program Manager

Company Overview Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne. SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 500 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. Come grow with our associates who are customer obsessed, always safe, continuously improving, and having fun! Position Overview Own the vision/strategy and roadmap for the platform to enable better end-to-end lifecycle experiences and increased profitability Lead change management to ensure platform adoption Intake demand for CRM features and ensure the platform is easily integrated, sharing information with related processes and systems with the goal to optimize customer relationships by deeply understanding their needs Develop business requirements and partner with IT to ensure development of functional requirements that balance resource and budgetary needs Establish account identity data foundation: what data is important, how we will use it and maintain it Establish a company-wide template that supports local variations Establish a simplified process for capturing and managing relevant customer data points Ensure processes are automated, enabling ease of input, management and output Maximize data to deliver actionable insights and guide decision making Define business outcome, measure of success/KPI Own the outward communication of product progress and value to stakeholders Skills We Are Seeking Proven experience with transforming and digitalizing the CRM for maximization of usage and business value across the entire CRM ecosystem Experience with product life cycle management - product vision, product roadmap, market strategy and prioritization Ability to define KPIs, outcomes, maintain budget Experience with building user/customer profiles (i.e. personas), understanding how to identify user/customer pain points across the entire customer lifecycle Proven experience in data management to deliver actionable insights and guide decision making Excellent interpersonal, written, and verbal communication skills and the ability to interact effectively at all levels Prefers to work independently with occasional guidance and support Demonstrated ability to influence many stakeholders across the organization, without direct authority Driven and highly organized with excellent time-management skills, strong business ethics Experience with Salesforce required Travel: 35-50% EDUCATION AND EXPERIENCE: Bachelor's degree preferred, ideally in Marketing or related discipline +7–10 years proven experience supporting wholesale /distribution sales and marketing experience through complex, journey-based sales and loyalty lifecycles Perks: Medical, Dental and Vision plans Paid Time Off, Paid Holidays Competitive Compensation 401k with company match Company paid life insurance, Short Term Disability and Long-Term Disability Insurance Product Discounts Tuition Reimbursement Opportunity for Advancement THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.