Customer Experience Intern

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. We are looking for an intern to join us for 3-6 months, from August 2022 onwards. Please state your internship availablity in your resume. You will engage in delivering superior customer experience through customer centricity programs and improvement action plans. What will you do? 1. Drive customer satisfaction & loyalty through comprehensive understanding and continuous improvement of our Customer Experiences Customer surveys: Coordinate customer satisfaction & loyalty feedback analysis from surveys, customer visits and other relevant sources Issues resolution: Ensure specific issues detected are promptly managed and closed Analytics: Build and share analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning that sets customer experience improvement priorities Customer Satisfaction strategy: Drives customer experience improvement actions, deploys best practices, implement creative strategy to increase level of customers’ satisfaction Manage deployment and operation of the Customer Satisfaction and Loyalty Development (CSLD) Process 2. Customer Advocate to drive customer centricity within the organization Represent the voice of customer and drive the customer centricity within the entity Challenge the involved entities to improve customer satisfaction and achieve quality goals Ensure a reliable process is operating to solve customer complaints fast and effectively Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest Collaborate with other departments (customer care center, logistics, supply chain, line of business, etc.) in order to contain, correct, and prevent problems affecting customers Be a customer advocate by ensuring customer issues are well managed and ultimately prevented 3. Continuous Improvement (CI) Ambassador – Drive & promote Continuous Improvement (CI) within the entity to boost Customer Satisfaction & Internal Efficiency What qualifications will make you successful? Degree in Business Admin / Marketing / Engineering Customer Oriented mindset – experience in handling customer inquiries Good coordination and problem-solving skills Good analytical skills Communication and presentation capabilities Proficient in Microsoft Excel and PowerPoint Knowledge in statistical analysis & DMAIC methodology will be an added advantage What's in it for me? Flexible work arrangement - flexi-hours, office hoteling ...and more! Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.