Sales Operations Support Coordinator - Opportunity for Working Remotely

Sales Operations Support Coordinator Based on our continued success and growth, we are looking for a Sales Operations Support Coordinator to act as a critical business partner to the Security Business Unit, driving revenue growth, increasing sales productivity and accelerating sales cycles. Why VMware Carbon Black? At VMware Carbon Black, you’ll have the chance to make an impact in the ever-evolving cybersecurity space. Our advanced technology tackles even the toughest challenges and stays ahead of the latest threats. If you want to join an agile company that’s building leading edge technology in the cloud, VMware Carbon Black is the place for you. Driven by passionate people who are dedicated to making the world safer, it’s no wonder we’ve been named a “Top Place to Work” by the Boston Globe for four consecutive years. Join us! Why You Matter Reporting to the Manager of the SBU Sales Operations Support Team, this role will provide day-to-day operational support for our growing sales organization. The Sales Operations Coordinator will work in collaboration with members of the Sales Operations team (local and remote), Go To Market Sales Teams Globally, as well as business development, marketing and finance teams. What You Will Do: Essential duties & responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include: Provide quote support to sales for new business and add-on transactions, product upgrades and migrations. Understand and provide guidance to reps on deal structure, quoting requirements and order processing requirements. Review of Customer accounts to understand overall customer status and provide historical order and install base data for the accounts. Understand Company reporting requirements in order to maintain and assist with ensuring accurate company metrics are being tracked. Maintain data integrity (i.e. updating ownership, managing duplicates, missing data, etc.) Assist with the creation of and training of new Deal Desk staff and Sales Reps. Provide Deal Processing support. Understand the internal processing requirements in order to accurately get deals processed and booked. Provide support in creation and upkeep of training and process collateral for both the Deal Desk and Sales, including working with new hires as needed. Collateral includes templates, playbooks and other best practice documentation. Be able to support special deal requests and other ad hoc requests for quoting or deal structure. Assist with CPQ improvements, providing support with UAT and feedback on areas for improvement. Understanding of company pricing best practices including gross margin targets, discount approval processes, and ACV calculations. Support with ad hoc projects as needed. Ensure end of quarter processing is complete and provide support and assistance as needed. Develop relationships with sales and other stakeholders in order to streamline deal review and booking process. Ability to support complex, non-standard deals with business insight Ability to assist with RFP responses. Qualifications & requirements: BA/BS preferred 1 – 3 years’ experience in general sales operations Proficient knowledge of Salesforce.com Strong Microsoft Excel skills Excellent organization and prioritization skills Demonstrated attention-to-detail Ability to multi-task and adapt to changes, while exercising excellent judgement Strong sense of responsibility and initiative Excel in fast-paced environment Solid oral and written communication skills Basic understanding of revenue recognition rules Results driven team player with a positive attitude Ability to prioritize to meet business needs Flexibility working varied hours to support sales cycles and support volume demands
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WWSSA Home Office - Anywhere in the United States This job requisition is not eligible for employment-based immigration sponsorship by VMware. This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry. Category : Sales Subcategory: Sales Operations Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-08-01 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.