User Profile Systems Administrator

Summary NJVC is seeking a mid/senior-level System Administrator to support a large enterprise IT contract for the DOD. Responsibilities Log into the end users' endpoint (desktops and servers) in order to perform technical software configuration, rebooting, and other remedial actions. Work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers. Deploy, operate, and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network. Provide systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. Support operations across multiple geographic locations and networks. Provide support implementation, troubleshooting, and maintenance support. Rapidly distinguish isolated user problems from service outages. Deploy, operate, and maintain the user profile management system to ensure roaming user profiles Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned Develop solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives. Mentor junior teammates and may supervise others. Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with initial troubleshooting, triage, and outage classification during non-duty hours. Other duties as assigned. Qualifications Bachelor's degree with 6+ years of relevant experience, Masters’s degree with 4+ years Education equivalency of Associate’s with 8 years of related experience or high school diploma with 10+ years of related experience can be used in lieu of bachelor’s degree Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP) Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow. Experience deploying, operating, and maintaining the user profile management system to ensure roaming user profiles are available for customers throughout the enterprise Experience with Scripting/Automation using PowerShell or other scripting languages Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management Experience working as a Tier 2 system administrator: knowledge of desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software. Active TS/SCI Clearance The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities: Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
NJVC, LLC