CTO Service Coordinator South Cone

Auto req ID: 283452BR Job Description PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u. Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/ Manages and coordinates all vendor’s activities that support desktop, printing, collaboration, hand held, cellular phones, cabling, electrical power supply services in his region Tracks and monitors service compliance for outsourced services in his region Ensures that local infrastructure is available in order to provide continuity to business operation Track, analyze and manage customer configurations in Desktop platform & Location Infrastructure service components. Schedule and manage installations, preventative maintenance, repairs, and field service upgrades. Coordinates Tech Refresh for desktop, printers, mobile, hand held and electrical devices Establishes processes to identify, track, escalate, resolve and report customer needs. Works with Technology Services teams, to implement Miscellaneous Services Request. Assures service support models for each new service released for end users Focuses on continuous process improvement to implement proactive and preventive solutions, reduce incidents volume and minimize customer impacts. Implement good practices to align with industry trends and prepare solutions for business future needs. Identifies new technology needs that support business objectives proactively. Proactively seeks productivity improvements and implements new technologies that support business objectives. This position is free location inside South Cone: Argentina, Chile, Uruguay, Paraguay. Qualifications/Requirements Functional Competencies: 3 year of experience as IT coordinator running end user services Vendor/Supplier Management Contract Management Relationship Management and Service Service Level Management English fluence (desirable) Spanish fluence Foundational Competencies: International experience in world wide multinational enterprises (desirable) Strong Negotiation Frustation tolerance Team building Facilitation Leading Change Verbal Communication Written Communication Problem resolution skills Service oriented mindset Leadership Influence Relocation Eligible: Not Eligible for Relocation Job Type: Regular