Customer Engagement Integrated Solutions Lead

Johnson & Johnson is recruiting for a Customer Engagement Integrated Solution Lead position, located in Titusville, NJ. With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. The Customer Engagement LEAD Analyst liaises with Business Stakeholders and technical teams to solicit and document business requirements for the JET c360 platform capability while serving as the SME on JET business and IT processes and tools. We need someone who can deliver quality solutions to our internal customers. Our ideal candidate must have the ability to work on multiple prioritized requests simultaneously and compile business needs into digestible requirements to translate to the development teams using the Agile methodology. This role will partner with Business Product Owners, Technical Project Managers, Application Development vendors and Testing Services to ensure that delivered capabilities meet the intended use by the business. Must be able to operate independently with little supervision. Major Duties & Responsibilities Understand business problems and conditions Understanding of JET systems or systems that the business uses; or may use in the future to deliver potentially new capabilities Is assigned to work with the business to translate requirements for IT sprint cycles Coordinate user acceptance testing or assist unit testers so that requirements are satisfied Writes, manages and clarifies story points Day to day platform configuration management Lead discussions, meetings, and workshops with business and IT stakeholders to drive best in class IT and business processes. Takes business requirements and writes specifications in a consumable format and terminology for developers Maps out business processes to serve as reference for development and IT support Explains to business how requirements may be implemented from a functional standpoint Applies compliance requirements within scope of responsibility, provides documentation and participates in compliance activities as required. Reports on the progress of work stream and release cycles; has little oversight or responsibility over other work products May assist and report on user acceptance testing Provide oversight and management of project Identify and escalate issues where necessary Adherence to JNJ Training requirements, portfolio, project management and IT procurement processes Ensure system compliance with JNJ Standards Provide a single point of contact for business to IT, able to assist business to navigate to appropriate IT support and resources Interfaces with x-sector like-domain oriented Product Lines for leverage and learning. Qualifications Basic Qualifications A minimum of a Bachelor’s degree is required preferably in Management Information Systems / Computer Information Systems 4 years of experience working in life-sciences industry is required, preferably in medically-directed healthcare products Experience with Treasure Data C360 technologies in the life sciences industry is required Experience with Scaled Agile methodology is required Project Management leadership (experience in delivering multiple large projects, from inception to delivery) is required Highly capable Business Analysis skills Stakeholder and business relationship proficiency Should possess direct experience soliciting and documenting requirements Experience working with business stakeholders and technical teams Knowledge of enterprise architecture and Development methodologies. Broad understanding of current capabilities and limitations of existing systems. Strong team player, collaborator and networker Experience working with agencies and technology providers Solid communicator, team motivator, and leadership skills Proven track record in delivering results and progress within aggressive timescales Proven ability to work across product lines and workstreams Fluent in spoken and written English, other languages a bonus This role will be located in Titusville, NJ and may require up to 10% domestic travel Preferred Knowledge, Skills and Abilities: Knowledge of Business Analysis processes and methodologies Experience documenting user/system requirements and user acceptance testing scripts. Ability to lead, prepare and facilitate meetings with business and IT stakeholders up to the senior leadership levels. Completion of several full SDLC IT projects from initiation to delivery to support. Experience working in Waterfall and Agile project management methodologies. An aptitude of various Commercial IT technologies specifically in sales and marketing, Marketing Digital Solutions, CRM solutions and analytical platforms. Familiarity with various IT programming languages and techniques (SQL), database platforms, ETL tools, cloud based architectures and mobility platform solutions. Experience working in an onshore/offshore model. At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Primary Location United States-New Jersey-Titusville-1125 Trenton Harbourton Road Organization Johnson & Johnson Services Inc. (6090) Job Function Info Technology Requisition ID 2206055803W