Senior Manager, Account Management

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Does your Account Management experience include PBM Fee For Service (FFS) services? Are you presently residing in or within a daily commute of Elkridge, MD? About the team The Conduent Government Health Services (GHS) teams help government agencies leverage data and achieve public sector transformation to better serve constituents. We offer solutions for Medicaid payments, healthcare, pharmacy benefits management and claims processing. About the role You will take ownership for developing and growing profitable revenue opportunities from existing and new clients. You will be a trusted advisor to our clients and will build and develop successful relationships. You will expand our sales footprint by understanding our clients’ needs and identifying ways to innovate and improve. This role is onsite in Elkridge, MD. Responsibilities Formulating and administering compliance with contractual standards, state and federal laws and regulations Designated client contact for contractual issues Meeting Profit and Loss targets, monthly, quarterly, and annually to deliver on defined revenue targets Acting as a liaison between client and cross-functional internal teams to share updates and communications Managing and developing goals, objectives, and long-term vision as an advocate for successful change Remain current on pharmacy claims processing industry trends, pharmacy claims processing best practices and provide recommendations on how to integrate or modify the solution to take advantage of such trends and best practices Assist in determining pharmacy reimbursement methodologies by providing expenditure and utilization data by National Drug Code (NDC). Identifying and capitalizing on opportunities by organically growing current business and identifying potential new sales and partnerships Managing internal and external teams in matrix organization to ensure resources for flawless client delivery Working on-site for client engagements to build trusted, collaborative relationships and to identify and implement improvements to ensure continued success Requirements To be successful in this role you will: Reside in a local and commutable distance to Elkridge, MD. This position is required on-site. Successful background managing large accounts Minimum of three (3) years of account management experience for a government or private sector client in health care, including a minimum of two (2) years of Pharmacy claims processing point of sale systems experience Maryland Pharmacist License is required (or shall be acquired within 6 months of Contract effective date) Certified Project Management Professional or have a comparable project management certification (or shall be acquired within 6 months of System implementation) Previous experience with contract administration, project management and scheduling, strong client correspondence skills, dispute resolution, personnel issues, and status reporting Previous experience providing pharmacy claims processing market trends and impact analysis Previous experience in public speaking and presentations Have excellent written and verbal communication skills and the ability to build successful and trusted relationships Have experience in senior level sales, operations or technical management and healthcare systems Have Business Processes Services (BPS/BPO) experience Have experience managing teams delivering services, including Medicaid or healthcare call centers, pharmacy claims processing or other healthcare operations Possess problem-solving skills and the ability to create and implement solutions in a fast-moving environment Show knowledge of the principles of cost benefit analysis and have experience of profit and loss management Have proficiency with the Microsoft Office suite Working with us Join a rapidly growing organization with an industry recognized company culture that supports your career goals. Working for you What you get: Paid Training Career Growth Opportunities Full Benefit Options Great Work Environment About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the