¬count Manager

The Role: As the key partner for our clients, the Account Management team masters industry and product knowledge to keep clients informed. Account Managers work with their clients to learn about the challenges and opportunities they face and discuss how Market Intelligence solutions can enable them to achieve value through their partnership with the organization. The Impact: In this role you will have the opportunity to immerse yourself in the exciting expansion of our client segmentation model. You’ll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure. This team will have a special focus on the growth of the overall book of business through greenfield opportunities in addition to renewal of existing business. Responsibilities: Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow Discuss current service use case Assess clients' needs for new opportunities and work to close greenfield sales Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth Manage incoming calls and e-mails from assigned accounts Provide client training through a variety of channels Contact all new contracts added and users to drive product's adoption Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool Secure renewal through coordination with pod lead, manager, and other teammates Demonstrate ability to communicate MI's value subscription pricing effectively and clearly Maintain and grow industry knowledge by attending webinars and other topical trainings Other tasks as assigned Basic Qualifications: University degree or equivalent education Knowledge in the supply chain industry is an advantage but not a requirement At least 2 years’ experience working with corporations and professional service organizations in a client service, sales, or product support role/setting. Interest in solving problems for clients through the delivery of market data solutions and analytical tools. Proficiency in MS Office, Excel and Salesforce. Strong interpersonal communication skills, and confident in delivering product demonstrations. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 275754 Posted On: 2022-08-01 Location: Shanghai, China