Supervisor-Chicago

Who are we hiring? Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests. ROLE SUMMARY: The Food & Beverage Supervisor is responsible for providing an exceptional guest experience throughout the Theatre by leading and directing front line colleagues overseeing the daily operation and maintenance of the stands, warehouse, retail stores, and portable locations within Chicago Theatre. The incumbent will be responsible for customer service aspects, employee productivity, performance, and adherence to company policies and standards. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. What will you do? Located in Chicago, Illinois this position is responsible for assisting the Manager of Food & Merch Operations during events/shows at the Chicago Theatre. Will ensure employees adhere to all operational guidelines. Supervise the Food & Beverage employees including Bartenders, Barbacks, Servers, Bar Expediters, I.D. Check and Coat Check and Merchandise. Coordinate the setup/break down of selling areas and monitoring physical inventory. Supervise sales transactions, monitor cash out of registers, reconcile cash transactions in association with Z reports and compile revenue reports (Flash) for management and finance departments. SPECIAL REQUIREMENTS OF THE JOB: Ability to walk/stand for at least 7 hours per day Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs. Bending and constant motion (restocking) is often required. Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company! What do you need to succeed? Must have supervisory experience in a theatre or entertainment facility Must have proven experience multitasking, while coordinating large groups of employees Must have strong customer service skills and knowledge of Microsoft Word and Excel Must be flexible to work evenings, weekends and holidays as necessary This position is based out of Chicago, Illinois The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement. Why is MSG for me? About Madison Square Garden Entertainment Corp. Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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