Service Operations Manager job with IMPERIAL COLLEGE | 8209531 <meta property="og:site_name" content="

Job Details</a>
</li><li class="mds-tabs__list-item">
<a href="
company-information" id="label-company-information" class="mds-tabs__tab js-tabs-item" data-test="tabs-trigger-company-information" data-click-tracking="{&quot;csrfToken&quot;: &quot;8yHSYDj80XRRarS5kDFNLN2IQKZvvom6XF9yycZLorv&quot;,&quot;action&quot;: &quot;RecruiterTabView&quot;,&quot;jobId&quot;: &quot;8209531&quot;,&quot;linkSourcePage&quot;: &quot;JobDetails&quot;}"
>Company</a>
</li></ul><section class="mds-tabs__panel" id="job-description" data-test="tab-panel-

<h2 class="mds-tabs__panel-header">Job Details</h2>
<div class="mds-tabs__panel__content">





<div class="mds-edited-text mds-font-body-copy-bulk"><p><b>Service Operations Manager</b></p>
<p><b>£49,482 – £59,582 plus benefits</b></p>
<p><b>Full time, Permanent</b></p>
<p><b>Ref: ACA00061</b></p>
<p> </p>
<p>This is an exciting opportunity to join Imperial College London’s Counselling & Mental Health Advice Service. You will be fully supported and work with and across this multi-disciplinary service to support Imperial students and staff.</p>
<p> </p>
<p>You will hold a senior and key role within the Student Counselling and Mental Health Advice Service, with significant responsibility for the overall day to day operational management of the Service. In collaboration with both the Head and Deputy Head of Student Counselling & Mental Health Advice Service, they will have a key role in external benchmarking and developing Student Mental Health advice, policies, and procedures to support students across the College. They will work in conjunction with the Head and Deputy, to identify gaps and shortfalls in mental health support for Imperial students, responding, anticipating, and innovating to the changing needs of the student body and the college.</p>
<p> </p>
<p>You will manage the administration team and function of the service, including the review and development of clear administrative policies and processes supporting the Head of Service in the management of the Service. They will ensure that the service operates within the broad College mission and appropriate professional standards. They will be the first point of contact for the Service and will often be interacting with all levels of staff and distressed or vulnerable students. You will understand student mental/psychological difficulties and will initially identify and escalate potential mental health risk to the appropriate specialist professionals within the service. They will be practiced in instigating and coordinating a mental health crisis response as needed to ensure the safety of our students. They will also be liaising where needed with external specialist mental health providers and college services to coordinate support. You will work with the Head and Deputy Head of Service, the Senior Student Counsellors, The Student Mental Health Intervention Officers and the Senior Student Mental Health Adviser in promoting, developing and maintaining a safe and ethical Counselling and Mental Health Advice Service within the College. The role includes data management, continuous data analysis, and responsibility for the financial administration of the service.</p>
<p> </p>
<p><b>Duties and responsibilities</b></p>
<p> </p>
<ul>
<li>To work closely with the Head of Service and other senior colleagues to support and lead on the smooth day-to-day operation of the service and help shape future service developments.</li>
</ul>
<p> </p>
<ul>
<li>Monitor, manage and report on the service clinical confidential database, ensuring records adhere to both GDPR and external professional regulations</li>
</ul>
<p> </p>
<ul>
<li>Analyse, Develop, devise, monitor, evaluate, and streamline administrative operating systems and protocols in collaboration with and to support the Head of Service, identifying gaps, shortfalls and improvements in Service provision and sourcing alternative programmes where required.</li>
</ul>
<p> </p>
<ul>
<li>Hold oversight over all students presenting to the Service who identify with mental health risk and escalate to the appropriate specialist professionals within the service or externally as appropriate</li>
</ul>
<p> </p>
<ul>
<li>Coordinate and implement Risk and crisis management escalation procedures for timely support of all incidents incoming and using initiative and judgement in the appropriate implementation of the College Mental Health Difficulties protocol</li>
</ul>
<p> </p>
<ul>
<li>Maintain and manage accurate financial records for expenditure for the departmental accounts: in collaboration with the Head of Service be responsible for the creation of financial protocols, and for the accurate raising and processing of invoices including those relating to payment of external consultants and staff associates</li>
</ul>
<p> </p>
<ul>
<li>Management of the Student Counselling and Mental Health Advice Service Administrative Assistant role(s) including involvement in recruitment, training, and Continuing Professional Development, ensuring that staff are experts in their specialised field of mental health support.</li>
</ul>
<p> </p>
<p><b>Essential requirements</b></p>
<p>Applicants should be educated to degree level and have significant relevant experience of working within a large and complex organisation. You will have a proven understanding of systems related to the administration of a client/patient centred service and demonstrated competence in communicating with students in crisis. You will have a proven ability to analyse complex issues, research information and generate new ideas, and to write clear and concise reports illustrating relevant information and recommendations, as well as excellent people management skills.</p>
<p> </p>
<p>For full details of all essential role requirements please review the Job Description and Person Specification document.</p>
<p> </p>
<p><b>Further information</b></p>
<p><b><i>Please demonstrate how you meet all the essential criteria and person specification in your application.</i></b></p>
<p> </p>
<p><b><i>This role will be based at our South Kensington campus and other campuses as required.</i></b></p>
<p> </p>
<p><strong>Closing date 14 August 2022.</strong></p>
<p>Interviews will be held on 30 August 2022.</p>
<p> </p>
<p>To apply please click the <strong>Apply Button</strong></p>