Security Supervisor-Chicago

Who are we hiring? The Security Supervisor is responsible for providing a safe and guest friendly environment for each event at The Chicago Theatre. Work with House Manager(s) in controlling and monitoring building access. Assist House Manager(s) with guest issues and concerns. Control access to backstage areas and follow guidelines set by tour production. What will you do? Ensure protection of facilities, properties, employees and guests of The Chicago Theatre. Promote positive guest/client experience. Uphold commitment of MSG “Circle of Service” standards and MSG’s Mission and Values. Maintain professional manner, presence, and appearance always while on premises Arrive for scheduled shift on time and in proper attire as directed by Theatre Management. Prevent access to any areas of the facility by any unauthorized individuals. Accompany the Security Manager to security briefings and implement house approved requests from tour management. Conduct security pre-event staff meetings to inform security of pertinent event information and assign Event Security to designated posts. Responsible for training event security staff on House event procedures, including checking patron bags and screening of guests. Supervise security staff during events. Alert Security Manager of any misconduct immediately. Assist Security Manager with employee counseling, as directed. Serve as a security escort and respond to security assistance calls during performances. Be prepared to implement and direct security staff during any Emergency Operations procedures (evacuation plan) through on-going training and drills. Assist Security Manager and first responders during Emergency situations. Assist Security Manager in law enforcement functions in and around facility, including traffic direction and public safety. Lock/unlock facility doors according to scheduled requirements. Assist Security Manager in scheduling event security for events and make recommendations for staff adjustments according to needs of the event, as directed. Verify all security staff timesheets are correct and submit to Security Manager. Keep accurate account of security staff attendance – report any staff tardiness, call-offs, and no shows to the Security Manager. Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and Sharepoint. What do you need to succeed? The ideal candidate will have a minimum of 2-3 years security management experience, preferably in a theatre environment. Strong verbal communication skills and demonstrated ability to work well under pressure. Will have the ability to enforce departmental policies and procedures with fairness and consistency and have prior supervisory experience. Have knowledge of radio communication protocol. Be familiar with basic safety and fire regulations and have prior experience in conflict resolution. Working knowledge of PC software programs (Microsoft Office) and email programs. Obtain Fire Guard Certificate. Experience in CCTV and reviewing footage. Conducting a proper investigation. Obtain AED/ CPR certification. SUPERVISION: Security officers and support personnel SPECIAL REQUIREMENTS OF THE JOB: Able to work in adverse weather conditions. Able to walk up and down steep stairs. Able to write details incident reports with facts. Must have flexible availability including weekends, evening and holidays. Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company! The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement. Why is MSG for me? About Madison Square Garden Entertainment Corp. Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. LI-TP1