Product Manager

Role Purpose The purpose of the role is to understand the customer needs anddevelop specific products to solve their problems and support deliverymanagers in client servicing Do Understand the stated and unstated needs of the customer todevelop the product Deeply understand the client requirements by interacting withthem Coordinate with the pre-sales team to understand the RFP details Post client interaction, draft and document user stories alongwith the business analysts Analyze the business/ process problem of the client and findloopholes to provide relevant solutions Identify the opportunities of automation, process improvement tocut cost, time manpower etc at the client’s end Identify various touch points while understanding the business/process value stream of the client Share the client requirements and relevant documents with thedevelopers and discuss on the apt solutions which can be provided to theclient to solve the problem Create a product vision and roadmap for its development andensure adherence of the same Developers to design and prepare a package of solutions/ proofof concept for the customer for their approval Design and Development of the product solution as per thecustomer’s need Create a product architecture along with technical architect androad map with established schedules and monitor process against datesand share the development plan with the developers Work with the UX designer and UI team on the look and feel ofthe product as per the client’s requirement Track problems, resolutions, and bug fixes throughout theproject/ module and create a comprehensive database of defects andsuccessful mitigation techniques Work with DevOps team during the production and to ensureseamless movement of code from different servers Create various test cases and perform testing the developedproduct Perform user acceptance testing at Wipro’s environment forsuccessful delivery Perform testing of the product at client’s environment andtake the final sign off from the client Design execution reporting dashboard that will provide clearpicture of the progress Perform impact analysis at the client site and see the resultsof the deployed product and support the client for any incrementalchanges/ requests Develop, implement and maintain scripts for database backup andrestore for all databases and test the procedures periodically Team Management Resourcing Forecast talent requirements as per the current and future businessneeds Hire adequate and right resources for the team Train direct reportees to make right recruitment and selectiondecisions Talent Management Ensure 100% compliance to Wipro’s standards of adequateonboarding and training for team members to enhance capability &effectiveness Build an internal talent pool of HiPos and ensure their careerprogression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviewsand appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zerotolerance for ‘will’ based performance issues Ensure that organizational programs like Performance Nxtarewellunderstood and that the team is taking the opportunities presented bysuch programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to buildengagement within the team Proactively challenge the team with larger and enriching projects/initiatives for the organization or team Exercise employee recognition and appreciation Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Manager/ Leadership team Regular reporting & updates Testing Teams For work coordination and support in testing of product Dev Ops For production and ensure seamless movement of codes from variousservers UI/UX Team For recommendation regarding the look and feel of the prototypeand the product Technical Architects For work coordination and support in development of project External Clients To understand the need and deliver the product Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge – Awareness and knowledge of broadeconomic, demographic, technological and global trends within own BUindustry – Expert Leveraging Technology – Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization – Competent Research Orientation – Knowledge of research methods, relevanttheoretical concepts and implementations and experimentation ledapproach to drive results - Master Solution Focus - Apply design thinking to bring about new and novelsolutions or changes in processes, products or the way business isconducted - Expert Functional/Technical Knowledge – Product development tools,programming languages, Testing tools, testing automation process -Master Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. Expert Applies the competency in all situations and is serves as a guideto others as well. Master Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. Behavioral Competencies Managing Complexity Client centricity Execution Excellence Passion for Results Team Management Stakeholder Management Innovation Deliver No. Performance Parameter Measure 1. Timeliness of delivery 100% error free on boarding & implementation, throughput %,Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Troubleshoot queries, Customer experience, customerreference, re-usable product 3. IP Creation Writing whitepapers, knowledge transfer, no. of IP created 4. Team Management % trained on new age skills, Team attrition %, Employee satisfactionscore (ESAT),
of knowledge management sessions in a quarter,
ofcertifications completed by self & team