IT Operations Manager

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Responsibilities: Calmly and accurately perform initial front-line diagnosis, triage, and scoping of issues with cloud and networking, off-the-shelf and custom applications, server resources. Coordinate multiple support teams for cloud and on premises devices and applications. Full-spectrum support and hardening of local computer resources. Prioritize critical tasks to ensure client delivery dates are met. Own disaster recovery procedures and tests. Support IT security and compliance activities, for example audits and remediation. Lead interactions with vendors to ensure production specifications and requirements are met. Collaborate and partner with Client Services team to manage client requests and provide status updates. Participate in client meetings to support existing business and future opportunities. Maintain on-call availability nights and weekends for systems maintenance and emergencies. Monitor, maintain, and update all physical and information security aspects of the project. Conduct performance appraisals and any needed disciplinary actions. Comply with all policies and standards. Operational readiness and prioritization to ensure service level agreements are met. Maintain onsite inventory of hardware and software. Frequent and detailed written communication with management, staff, and client. Manage and prioritize helpdesk tickets. Perform other duties as assigned. Qualifications: Bachelor’s degree in IT or other IT technical certification, or equivalent work experience. 3 - 5 years’ experience in a production support environment. Experience performing on-site support of hardware and software on behalf of remote teams of subject matter experts. Experience working with remote support teams for devices and applications that are remote and/or remotely managed. Experience supporting local and remote end users. Experience with project management and a hands-on approach to driving efforts to completion. Familiarity with principles of cloud computing, virtual desktops and hypervisors, Active Directory organization, database structure and organization. Ability to translate the needs of the business into technical service delivery. Customer-service approach to Service Desk support. Exceptional organization and prioritization skills. Ability to accomplish routine and emergency tasks with minimal oversight. A passion for learning new technology. Preferred: Experience in implementation activities for a transactional/customer service production environment. Experience supporting payment processing environment. Banking or Government Sector experience. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the