Solution Architect - Global Support - VCF/Compute/Networking - Opportunity for Working Remotely

The Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about working at the bleeding edge of technology and solving complex problems for customers? VMware has a Solution Architect role which lets you leverage and build on your technical expertise while working with the latest VMware technology. Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team of experts in an energetic, creative, and collaborative business environment. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Solution Architect, you will leverage your deep technical expertise in VMware products to deliver holistic solutions to complex customer challenges and help drive an improved customer experience. You will start by familiarizing yourself with the various processes for partnering with teams across VMware In parallel, you will work alongside Global Support and Escalation Management to deliver solutions to critical issues impacting complex customer deployments Through these engagements, you will identify product and process challenges, and facilitate solutions that improve our customers' experience with VMware as a whole. This can range from developing and delivering training for Global Support Engineers, reducing operational roadblocks, to partnering with product teams to enhance the VMware product suite for better usability and supportability The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a Solution Architect you will be acting as a lead technologist and with a broad understanding of technology and a focus on VMware products and technologies. As such you will be responsible for working with our customers to assist with resolution of complex technical issues, and with various internal stakeholders to improve the VMware product suite and support experience. A willingness to embrace complex challenges and own solutions, curiosity to learn and understand new technology, paired with strong troubleshooting and customer service skills are key strengths for this role. Success in this role will be built on your ability to: Create and implement solutions to complex problems to bring rapid relief to customers Leverage deep technical expertise in one of the following domains - VMware Cloud Foundation, vSphere solutions focused on Compute or Networking Troubleshoot problems affecting enterprise systems based on a clear understanding of modern production data centers, systems management processes and standards, capacity/performance/storage/networking management and tuning, and programming logic and design Develop and maintain productive, professional relationships with various stakeholders across VMware Global Support, Professional Services, Product Management, Engineering, etc. Think past the products and understand the solutions being delivered to meet the business\IT needs Effectively communicate any potential issues with the solution architecture to the project team, third parties, peers and customers Solicit continuous feedback from multiple stakeholders and effectively communicate to product development Design and deliver technical training and documentation targeted for VMware Global Support staff Confidently captivate an audience at customer facing events on occasion Thrive in high-pressure situations through clarity in thought and actions What is the leadership like for this role? What is the structure and culture of the team like? The hiring manager for this role is the Senior Manager of the Global Support Solution Architects within VMware. The role fits into an organization that encourages self-determination and creativity in problem solving, and is built on a strong foundation of empathy, trust, and transparency. The leadership team is devoid of hierarchical barriers, and banks on collaborative, team-driven decisions. Where is this role located? Remote: this role is fully remote and can be done anywhere in Ireland, or from our office in Cork. You may have to travel to customer sites, or the VMware Cork office, up to 33% subject to health and safety guidelines What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu at the top right corner. www.benefits.vmware.com Category : Services and Consulting Subcategory: Consultant Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-07-28 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.