ServiceNow Administrator

Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity Due to growth with our ServiceNow platform, we have an exciting opportunity for a ServiceNow Administrator to join our ServiceNow support team. The ServiceNow Administrator will report to the Senior EUS Manager with primary accountability to work with the ServiceNow team. What you will do Monitor ServiceNow Support work queue. Create, maintain, and enhance team dashboards, analytics, and reporting. Document, maintain, and update policies, procedures, and controls for the operations of the ServiceNow platform. Ensures operational integrity of workflows and configurations. Advise on features and functionality. Resolve basic incidents and fulfill routine service requests. Design, develop, build, and customize applications. Administrate the workflows on the software, implement new systems or add-ons. Participating in work teams with stakeholders in IT, Project Management Office (PMO), vendors, and other business practice groups from an application development life cycle perspective. Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology. What you bring to the role Certified ServiceNow System Administrator. (Other ServiceNow certifications and trainings a plus) Be professional, friendly, and articulate in your communication and troubleshooting skills. Eager to take on new tasks/responsibilities and has passion for customer experience, operational excellence, and continuous development. Minimum 2+ years' experience as ServiceNow Administrator. Hardware and Software asset management experience is a nice to have. Prior experience in ServiceNow, leveraging scripted workflows, complex business rules, scripting, custom UI pages, ACLs, custom reporting, custom CMS/Employee Self Service Portals. Overarching understanding of ServiceNow Enterprise product suite. Hands-on experience in technical solution design, software specifications, conceptualization, and development. Flexibility to travel occasionally (within Canada) Flexibility to work after business hours when required. Keys to your success KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business. Providing you with the support you need to be at your best For more information about KPMG in Canada’s Benefits and well-being, click here. This is a remote/hybrid position.
li-remote Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.