Team Leader / English

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description For the coaching, guidance and motivation of our employees, we need you! As Team Leader for the Customer Engagement Centre who supports smart, you show leadership and share your knowledge in order to? If you are looking for an opportunity to make a career and join a company that values your experience and commitment, we are offering you your chance! Great news! Conduent Turkey has opened a brand-new Customer Engagement Centre for smart Europe. This world-renowned automotive brand specializes in electric vehicles and EV mobility. Our new Customer Engagement Centre supports smart customers with questions about the car or smart service. For this job it is important that you are a native speaker of English. The main accountabilities of the role are: Management of Sickness and Absence Performance Monitoring Coaching Delivering Role Model Behaviours Performance Management Holding Team Meetings Delivering one to one sessions Delivering and Fun and Engaged environment Monitor Adherence Work as Part of a Team Job dimensions: Assists others in achieving goals. Broad b2b sales expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Comprehensive understanding of processes, procedures, systems, and concepts. Ability to coordinate team efforts to achieve overall company and client goals. Directly impacts the quality of services provided. Supports and trains team members to impact end user experiences. Provides supervision including coaching and quality checks to support associate progress. Solves problems and evaluates possible solutions using past technical experience. Strong communication skills to share ideas and information. Responsibilities include: Delivering quality, productivity, and compliance KPI reports. Coaching and providing feedback to team members to enhance performance. Sharing processes and business updates with the team. Supervising the team to identify coaching opportunities. Recommending training interventions when necessary. Outlining best practices for associate growth and improvement. Performing other duties as assigned. Complying with all policies and standards. Organizational Relationships and Benefits: In return for your commitment, you will be rewarded with a competitive salary and a benefits package which includes: Sodexo restaurant card Shuttle service Health service at the office Private insurance İlanı Şikayet Et! Daha Az Gör Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the