US Tech-PC Management

<br>A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Senior Associate, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Use feedback and reflection to develop self awareness, personal strengths and address development areas.</li><li>Delegate to others to provide stretch opportunities, coaching them to deliver results.</li><li>Demonstrate critical thinking and the ability to bring order to unstructured problems.</li><li>Use a broad range of tools and techniques to extract insights from current industry or sector trends.</li><li>Review your work and that of others for quality, accuracy and relevance.</li><li>Know how and when to use tools available for a given situation and can explain the reasons for this choice.</li><li>Seek and embrace opportunities which give exposure to different situations, environments and perspectives.</li><li>Use straightforward communication, in a structured way, when influencing and connecting with others.</li><li>Able to read situations and modify behavior to build quality relationships.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p>Preferred Qualifications: </p><p>Degree Preferred: <br />Bachelor Degree</p><p>Preferred Fields of Study: <br />Information Technology, Accounting</p><p>Additional Educational Preferences: <br />IT Auditing</p><p>Preferred Knowledge/Skills: <br />Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs:</p><p>Understanding the PC lifecycle, from purchase to provision to repair thru to disposal;<br />Developing and executing PC purchase and disposal forecasts;<br />Coordinating with vendors and teams to ensure timely PC provisioning, repairs and disposals, and escalating if service level agreements are not being met;<br />Monitoring and reconciling assets at vendor and onsite locations;<br />Keeping IT ticketing management system updated;<br />Responding to end user questions about PCs with a customer service mindset;<br />Using analytics to identify opportunities to improve quality and optimize PC stock levels;<br />Driving continuous process improvements to achieve consistent high quality training through process simplification, error detection, automation and issue elimination;<br />Sharing PC lifecycle status reports and recommendations with leadership;<br />Planning, leading and delivering PC refreshes, including customer communications; <br />Coordinating and monitoring vendor’s provisioning status of new joiner PCs and escalate if issues arise;<br />Displaying an interest in innovation and commitment to continuous learning; and,<br />Quickly grasping new technologies and sharing knowledge.<br /> </p><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br><br><br> <span style='display:none'>354772 354772WD</span>