Director Risk Performance Intelligence

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Director, Risk and Performance Intelligence (Remote) at our McLean, Virginia location. The primary purpose of this position is to serve as the catalyst towards a balanced fraud risk approach to pursue growth and innovation. The incumbent is a highly committed risk-disciplined growth-oriented individual supporting relevant strategic initiatives & fraud risk policies, relying on their technical expertise. The incumbent will be directly leading a team of statisticians and business analysts to support the analysis, development, execution, and measurement of holistic fraud risk-performance strategy. In addition to this, this role will be active in engagement across core banking initiatives, particularly new programs, providing intelligence and insights from a risk, risk-balanced profitability, and overall scorecard performance perspective. **This position is available remotely within 100 miles of job location** Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Lead optimization of fraud risk-reward principle to support growth objective, driven by performance/risk analytics. Lead assessment and evaluation of fraud risk policies (1st party Credit Abuse, 3rd party fraud, etc.), strategies, & capabilities to related product growth plans and initiatives for a balanced approach. Drive special projects to understand the underlying diversity and performance/risk characteristics of portfolios, leading to risk-appropriate limits & other conditions (across the customer life cycle). Engage extensively with multiple stakeholders, including Fraud Strategy, Marketing, Finance, Operations, Deposits/Payments, Cards, etc. to strategize risk-sensitive framework for profitability & fraud risk segmentation, industry trends & benchmarking, risk-reward ROI, as necessary. Be responsible for providing an overview and analysis of portfolio performance through various analytical tools and reports including performance measurement, strategic analysis (e.g., attrition, member experience from fraud impact, member fraud risk profile, model development). Stay connected with Consumer Banking Finance Strategy team on assumptions / outlook across the business and be able to effectively challenge as needed such that the performance risk outlook remains aligned with the full P&L at the segment and overall business level. Lead team to compile, analyze, and interpret data to make strategic and tactical recommendations pertaining to fraud risk mitigation (rules, limits, models, etc.) Support fraud risk governance with relevant insights to operate within established loss tolerance thresholds, support model governance, collaborating closely with Compliance and ERM Be active in new products with relevant product owners to support new business development Be knowledgeable about data regulatory environment and drive the compliance of risk and product related aspects in the context of GDPR/CCPA/etc. Lead strategic recommendations for automation and performance driven metrics. Lead fraud budget, forecasting, & Key Performance & Risk Indicators for relevant functional areas. Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree is required, preferably in quantitative discipline Master’s Degree and/or PhD is preferred Minimum of twelve (12) years’ experience, with at least eight (8) years in financial industry, particularly in Risk, Decision Management/Science, Finance, Analytics, etc. Minimum of five (5) years of progressive senior leadership experience Experience driving strategy and execution, using data intelligence & insights Experience and expertise in influencing and highly successful in matrixed organizations Deep understanding of core-banking products & customer interactions and where they manifest risk; ability to link customer behavior drivers to P&L outcomes Expertise with statistical model development and risk assessments Experience with & understanding of market/industry analysis, risk assessments (including segmentation model, attrition model, strategy ROI, fraud loss mitigation models, etc.), profitability/growth models, etc. Familiarity with relevant regulatory knowledge (e.g., Reg E, Z, CC, D, GDPR, CCPA) Supervisory Responsibility This position will directly supervise employees Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. * Travel Ability to travel to various worksites and be on-call may be required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.
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