Medical Appointment Clerk HEDIS Call Center

Summary CHENEGA TRI-SERVICES, LLC Yokosuka Japan The Medical Appointment Clerk will provide administrative support to improve Healthcare Effectiveness Data and Information Set (HEDIS) metrics. HEDIS is a tool used to track and monitor chronic disease, medication management, patient educations, and consolidation of appointment enterprise-wide in the setting of the Medical Homeport. U.S. Naval Hospital Yokosuka serves approximately 33,000 beneficiaries throughout the western Pacific. Responsibilities Perform a wide range of administrative support activities consisting of ensuring the accuracy and completeness of medical records, providing medical data to department physicians as needed, making and canceling patient appointments, interviewing and intake/processing of customer service information, correspondence, and coordinating patient care activities. Make phone calls to approximately 80 patients per day using the HEDIS action list to schedule patients for appointments. Schedule approximately 75% of all patients contacted for appointment. Pull the HEDIS action list from Care Point for all primary care clinics daily and scrub the list for patients overdue or have upcoming diagnostic test to meet HEDIS metrics. Provide a weekly status report to the Clinic Nurse on the completion of the HEDIS action list from Care Point every Friday or end of the workweek. Generate a spreadsheet with patient status on appointments and patients contacted. Submit this spreadsheet to the Clinic Nurse every Friday or at the end of the workweek. Takes messages as required and relay messages to staff. Arranges and schedules meetings for customers and staff members as required. Obtains, updates and files departmental records/reports. Ensure completeness, accuracy, and consistency within established guidelines. Enter data from various sources (reports, equipment displays, printouts, forms, et) into the appropriate computer system. Print reports at a required. Obtains, updates and files departmental records/reports. Ensure completeness, accuracy, and consistency within established guidelines. Enter data from various sources (reports, equipment displays, printouts, forms, etc) into the appropriate computer system. Print reports at a required. Files, retrieves, and collates documentation. Provide programmatic support services when the services are unique to a medical environment. Other duties as assigned Qualifications High school diploma or General Educational Development (GED) equivalency. Medical terminology, highly desirable. Minimum one year of experience providing medical administrative support services. At least six months experience with the following systems is highly desirable: Armed Forces Health Longitudinal Technology Application (AHLTA) Composite Health Care systems (CHCS) and/or MHS GENESIS Defense Enrollment Eligibility Reporting System (DEERS) Knowledge, Skills and Abilities Ability to read, write, speak and understand English. Ability to type 50 WPM, preferred Ability to use standard office equipment, such as personal computers, copiers, fax machines, and telephone systems. Must have general knowledge of medical ethics, telephone etiquette, and excellent communication and customer service skills. Experience with Microsoft Word and Excel Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed. Required to adhere to all government agency guidelines as it applies to COVID vaccine Attestation/Restrictions