ëanking Specialist

«out The Role Summary: Come work for the best! Citizens Community Bank has been voted Best Bank at the Idaho State Journal’s Reader’s Choice Awards for the past five years! The E-banking Specialist is a coordinator for all E-banking products and sales.Employee will have extensive contact with customers, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. This position requires great customer service skills, a positive attitude, expressed enthusiasm and a high level of accuracy. Handling customer requests and finding solutions to their needs in the area of e-Banking are the primary responsibilities of this position. Must have the ability to work in a team atmosphere. Essential Functions Serves as primary support for functionality of NetTeller and remote deposit, including setup of new business E-banking and remote deposit customers. Performs annual reviews of all E-banking customers. Assists in sales and set up of Cash Management accounts and supported products. Provide technical support to E-banking customers with Cash Management and Remote Deposit. Maintain current and proper documentation in portfolio Additional Responsibilities Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank. Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel). Complete required bank and training courses within assigned time frame(s). All employees are accountable for compliance with applicable laws and regulations when performing their job duties. Each employee is expected to participate in required training to become familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Additional duties as requested or assigned. Preferred Qualifications A moderate level of banking knowledge and customer service experience desired. About You QUALIFICATIONS: Preferred previous banking experience and or e-banking experience or equivalent thereof. High degree of attention to detail as well as excellent organizational skills to perform in a fast-paced environment. Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skills. Must have the ability to work in a professional manner and consistently demonstrate courtesy, confidentiality, customer service, and tact in a fast-paced/deadlines-oriented environment. Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience. Ability to work both independently and in a team environment. Ability to understand and follow complex written and oral instructions. Ability to communicate effectively and professionally verbally and in writing. Ability to positively promote our organization and products to customers and co-workers. Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications. Working knowledge of standard office equipment. Ability to consistently be at work during scheduled shift High school diploma or equivalent. KNOWLEDGE, SKILL, ABILITY: Strong organizational, customer service, written and verbal communication skills. Well organized with ability to prioritize and multi-task in a fast-paced work environment. Thorough knowledge of various office software. Proficiency in Word, Excel, PowerPoint, Internet Explorer, Email and Calendaring. Knowledge in the following banking/technical areas: Internet banking and cash management products. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.