AR Manager-Customer Service.SCM

SCM *SCM related project portfolio management, Global process and tools compliance. *Develop and deployment localization strategy to improve localization % and YoY cost improvement. *VA/VE project initiative, engage the engineering and operation team. *Interprets and applies analysis of research data to fully understand the impact of purchasing and supplier management strategies on local and global markets; performs complex analysis of competitor information to positively differentiate VG China in the marketplace. *Drive commodity and buyers for sourcing & supplier selection/management. Highly experienced in using effective sourcing practices, supply chain collaboration, and knowledge of supplier products or processes respective to the product/process being sourced. *Initiates and manages high value contracts that can be used to accomplish national and global business goals; interprets and seeks to mitigate the risks involved in major purchases of goods and services. *Recruit and retain the best talents in his/her team. Establish Roles and Responsibilities for each of the team members. *Other assignments allocated by your manager. *Supplier risk management and smooth procurement to keep operation continuity. *Possesses comprehensive knowledge of total commodity management processes; drive commodity managers to build and maintain quality and delivery systems to ensure products/services meet total cost management requirements. Customer Service: *Ensure timely and accurately order processing and delivery to customers. *Control and execution of backlog. *Distribution coordination and transportation assignment according to geographical situation and type of service required. *Project leadership and coordination with both Commercial and Services areas. *Provide general order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders. *Collaborate with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit, and legal departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs. *Proactively communicate in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. *Challenge cross functional processes for continued business improvement. *Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand. *Manage order backlog to ensure forecast accuracy for the business unit. *Assist with the facilitation of the Return Material Authorization, credit, and re-bill processes.