LATAM People Services Analyst

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Under the guidance of the US Capability Center located in Tampa, FL USA the LATAM People Services Specialist is a member of the Human Resources organization. This role is responsible for supporting the operational activities for LATAM countries (Argentina, Chile, Columbia, Mexico, Peru) particularly those that require an onsite presence to complete. The LATAM People Services Specialist shall be seen as credible and trusted operational support for the respective countries, delivering results with integrity, sharing information appropriately, and building trustworthy relationships. Main responsibilities will include, but are not limited to: Coordinate activities of third party providers ensuring optimal delivery against the service level agreement and remedial management of the providers when services of the provider are not met within the KPIs. Act as a key liaison pulling through activities between the local markets and the Capability Center located in Tampa. Provide local insights into market practices from a cultural and legislation perspective and play a key role in highlighting legislation changes impacting activities executed by the Capability Center. Drive continuous improvement of processes and identify where there are opportunities to eliminate activities which are no longer required or do not add value. Raise issues and opportunities for improvement liaising with the accountable parties. Have an excellent understanding of LATAM market-specific employment legislation to provide context and offer advice on how this applies to various situations for our workforce and processes. Ensure accurate policy representation in interconnected systems/processes and directly contribute to develop end-to-end processes which support HR operations. Organize relevant process and facilitate execution of necessary documentation of employees’ benefits within the region, in liaise with accountable parties or external local providers. Provide support ensuring appropriate execution and processing of HR documents required by local legislation in the region, with efficient and seamless co-ordination with the Capability Center for consistent management and processing. Provide insights and bring cultural context to the Total Rewards within the local environment in collaboration with Capability Center peers. Coordinate and provide data for external and internal audits. Embed and continuously enforce the HR operating model, ensuring clarity of how, when and where the HR activities will be managed, ensuring a ”oneHR” approach. Execute any other reasonable HR administration tasks required to support the HR team. Required Experience & Skills: Degree from an accredited university/college specialized in HR, recognized HR Certification, or equivalent combination of education and experience. Minimum of 2 years of human resources operational experience at generalist level. General knowledge and understanding of HR policies and processes and LATAM Regional Employment Laws. Strong administration and organizational skills with a high level of attention to detail. Demonstrate professional maturity to be able to constructively challenge business processes and behaviors. Have a strong discipline to work within business processes and framework. Ability to build strong business relationships and the constructively challenge the status quo. Natural ability to complete and deliver tasks in a timely and comprehensive manner. Customer and service orientated attitude. Embrace and support teamwork with strong collaboration. Excellent communication skills, with the ability to present written or verbally, complex information in a clear and structured way to various stakeholders, such as employees, HR partners, management groups, business leaders. Geographic flexibility across the region and the willingness to travel per business requirement/needs, including at short notice both within and beyond the region. Ability to handle sensitive and confidential material/ information. Excellent verbal and written communication in English and Spanish required (Obs: US Visa required for training purposes) Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.