Digital-Customer Success Manager

<br>A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.
Our team helps guide the overall evolution of the portfolio of products at PwC, from management of the innovation, funnel intaking new ideas, building the business case and design of our new products, to continually evaluating and supporting our existing product portfolios. Product Strategists build out ideas into a vision and business plan for monetization, helping guide leadership towards investment decisions. Product Strategists drive competitive analysis and market intelligence activities to offer insights that translate into strategic product direction and product positioning . They validate the line of sight to generating revenue through assessing Total Addressable Market, supporting the design and execution of Go To Market efforts. Product Strategists facilitate these action plans for moving forward into Build and towards commercialization.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Manager, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Develop new skills outside of comfort zone.</li><li>Act to resolve issues which prevent the team working effectively.</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations.</li><li>Use data and insights to inform conclusions and support decision-making.</li><li>Develop a point of view on key global trends, and how they impact clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Simplify complex messages, highlighting and summarising key points.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p></p><p><b><u>Job Requirements and Preferences</u></b><span>: </span><br /><br /><b><u>Basic Qualifications</u></b><span>: </span><br /><br /><b>Minimum Degree Required</b><span>: </span><br /><span>Bachelor Degree</span><br /><br /><b>Additional Educational Requirements</b><span>: </span></p><p>Bachelor&
39;s degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college.</p><p><b>Minimum Years of Experience</b><span>: </span><br /><span>5 year(s) </span><br /><br /><b>Required Knowledge and Skills</b><span>: </span></p><p>Demonstrates extensive abilities and/or a proven record of success in the following:</p><ul><li>Program and project management skills and ability to self-direct work;</li><li>Communicating in an organized and knowledgeable manner in written and verbal formats;</li><li>Liaising with and coordinating with stakeholders across multiple groups, including senior stakeholders;</li><li>Managing multiple complex concurrent projects at once;</li><li>Managing technology projects;</li><li>Possessing familiarity with ETL, data processing, SQL;</li><li>Showcasing familiarity with Azure DevOps, SAFe, JIRA, Aha, and Confluence; and,</li><li>Exhibiting interest and enthusiasm for transformation.</li></ul><p><b><u>Preferred Qualifications</u></b><span>: </span><br /><br /><b>Degree Preferred</b><span>: </span><br /><span>Master Degree</span><br /><br /><b>Preferred Knowledge/Skills</b><span>: </span></p><p>Demonstrates extensive abilities and/or a proven record of success in the following:</p><ul><li>Understanding of Internet-of-Things (IoT) technology landscape (e.g, sensors, networks) and across different client industries;</li><li>Understanding the value of each product within different client industries;</li><li>Understanding the features and capabilities as well as technical architecture of each product;</li><li>Understanding fully of all Sales &amp; Marketing materials that exist;</li><li>Having previous experience with go to market strategy and planning;</li><li>Coordinating with the Product Manager and Development team to understand the work effort, specific technical steps to follow, and resources needed to activate and onboard clients for each product;</li><li>Coordinating with account teams and client stakeholders to set expectations for what data PwC will need from them to activate, procurement of that data, and loading it into PwC systems (where applicable) as part of client onboarding processes;</li><li>Collaborating with the Product Manager and Development team to create activation run books, user guides, and other relevant end-user documentation for each product;</li><li>Coordinating the training needed for Activation teams when a new product is ready for market, including the development of training materials for PwC staff as well as any relevant training materials for clients;</li><li>Collaborating with sector engagement teams to understand new features and functionality that could drive future Activation needs; and,</li><li>Collaborating with the Customer Success and Finance teams to ensure each product activation includes customer success accountability.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager. <span style='display:none'>358885 358885WD</span><br><br>
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