Process Delivery Assurance Manager

Job Role & Responsibility/Designation: Process Consultant (Global Process Owner) Educational Qualification: Any Graduate / Post Graduate Professional Qualification if any (Preferable) BA Certification/qualification Skills (Must Have) Excellent communication (verbal & written) skills, presentation Skills, Analytical and problem solving skills, Good knowledge on MS Office applications, Visio/process design tools Customer Service oriented Proven track record for process implementations in HR service domain High degree of customer interaction at international level Good market knowledge to bring competitive advantages (Success Factor, Workday, SAP, etc) Job Description: Drive process harmonization/transformation projects for global clients. Design L3/4 process flows/documentation for clients, end-to-end, not limited to Wipro scope. Conduct Gap Analysis and identify solutions to address. Conduct workshops with clients to implement new processes. Continually works with the client to communicate the strategy, understand organization requirements / pain points and co-execute the vision Demonstrate strong teamwork, communication, problem solving, organization, documentation and process management skills Solid understanding of a high availability mission-critical outsourcing program. Ability to create and manage Operational processes and procedures. Solid understanding of building scalable client solutions Accountable for the financial performance of the contract - in terms of Revenue / Margin and Growth potential - generates additional revenue by working with the client and marketing additional services Assist in business development Key KSAs Required: In depth knowledge of HR processes and best practices. Strong communication skills in a client-facing environment Excellent communication and follow up skills Client Management skills Able to handle escalations both within the team and from the client side related to his/her area of expertise (process related) Leads a-team of 50+ resources during transition (coordinate testing, process documenting, SOPs) Willing to travel to client site.