IT Manager availability & reliability engineer

IT Manager Availability & Reliability Engineer - Visioncare Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. Johnson & Johnson Vision brings together cutting-edge insights, science, technology and people to encourage professionals and patients to proactively preserve and enhance sight for life. We are searching for an IT Manager Availability & Reliability Engineer - Visioncare to join us, for a leading customer facing digital solution for the ACUVUE® business The position is accountable for the reliability, scalability, and availability of the Visioncare platforms end to end. Therefore, a proactive approach will be crucial to work with the different teams and chapters within Visioncare as well as the service owners of the underlying services. The position is responsible for problem and availability management and select components of continuity and disaster recovery. Ensuring the same issues do not occur consistently in order to decrease disruptions over time. Key Responsibilities Demand Management Work with Business & BTL partners to understand the evolution future demand on short, medium and longterm at Strategic Platform level, applying both push and pull techniques. Engage with technical and delivery teams to efficiently schedule & source demand, using stable teams. Approval of pricing techniques and strategies within the realm of supported services. Handle and process estimates and quotes for the services. Service Delivery Accountable for overall delivery of services across the Strategic Platform, ensuring that service performance meets or exceeds established goals / SLAs, including timely and on-budget delivery of requests. Scope of the service delivery are projects, improvements, application maintenance Collaborate for release management with the operational release management teams and release train engineers for the different application components and platforms used and via this route lead a release plan and calendar. Deliver accurate level of support to team addressing issues & challenges across all services areas – including issues and blockers. Successfully schedule and source demand. Oversight to ensure best delivery methodology is applied for each initiative. Ensure capacity models are used where appropriate. Ensure service performance meets or exceeds established goals and SLA. Deliver cost and service optimizations. Oversight to ensure the best delivery methodology is used for each initiative. Deliver accurate level of leadership to the team as they address issues and challenges across all service areas, including issues and blockers Provide an update on ongoing initiatives and continuous process improvements Maintain compliance of the service, service delivery and process at the required level. Build an outstanding working relationship with the development centers for all capabilities that fit the development strategy. Drive automation to reduce tickets and eliminate human error. Problem Management Handle all problems from the time they are detected, throughout their resolution and closing in to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. Responsible for full Problem Management Lifecycle (Record, Classify, Prioritize / Investigate and Diagnose / Resolve Problem / Close Problem). Drive triaging and troubleshooting of distributed services in different environments. Availability Management Ensure that the level of service availability delivered in all services is matched to or exceeds the current and future agreed needs of the business, in a cost-effective manner. Accountable for driving down TTR (Time to Resolve) on major incidents affecting availability Responsible for end-to-end Lifecycle for Availability Management (Plan & Design for Availability, Risk Assessment, Implement Countermeasures, Test Availability & Resilience Mechanisms, Monitor, Measures, Analyze, & Report Availability) Designs, develops, owns monitoring solutions. Capacity Management Ensure that cost-justifiable IT capacity always exists and is matched to the current and future agreed needs of the business. Responsible for Capacity Lifecycle in conjunction with Infrastructure to analyze, tune & implement capacity as needed. Perform application sizing and plan & optimize. Qualifications Technical & Skills Competence Mandatory: Several years DevOps experience Expertise in DevOps tools and automation framework. Solid grasp of CI/CD practices, pipelines and workflows. Salesforce Service Cloud & Marketing Cloud experience Native Cloud development API design AWS Preferred (in order of importance) Master in Technology Sciences, Economics or related field Salesforce architect credentials (Technical, Application, System, B2B, B2C) Leadership Qualifications Strong leadership skills, facilitating brought up issues to resolution. Experience in leading regional projects. Must have good planning, organizational, and decision-making skills. Demonstrable ability to lead and influence others at all levels within the organization. Strong verbal and written communication skills. Able to handle portfolio, including resource leveling, budget management, and delivery to timelines; all including associated monitoring and controlling. Travel requirements: <5% within EMEA If you are interested in the position and match the above criteria, please apply online! What’s in it for you…? “Caring for the world, one person at a time…” As an employee we consider you as our most valuable asset. We take your career seriously. As part of a distributed team in an innovative environment your development is key and our day-to-day responsibility. Through e-university, on the job training, various projects and programs, we ensure your personal growth. Our benefits ensure we care for you and your family now and in the future! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Primary Location Belgium-Antwerp-Beerse- Other Locations Europe/Middle East/Africa-United Kingdom-England-Berkshire Organization Janssen Pharmaceutica N.V. (7555) Job Function Info Technology Requisition ID 2206061337W