Consultant, ServiceNow (TAM)

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Position Title: Consultant, ServiceNow (TAM) Function/Group: Digital and Technology Country: India Location: Mumbai Role Reports to: Associate Manager – Identity, Cyber Security Geographical Scope of the Role - Location: Global Percentage of travel required: NA Remote/Hybrid/in-Office Hybrid On-call required No Shift Regular About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we’ve received showcase our commitment to be a force for good: • World’s Most Admired Companies, Fortune 2022 • America’s Most Responsible Companies, Newsweek 2022 • 100 Best Corporate Citizens, 3BL 2021 • Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022 • 100 Best Companies, Seramount 2021 • Diversity Best Practices Leading Inclusion Index, Seramount 2021 • Best Companies for Dads, Seramount 2021 • Best Companies for Multicultural Women, Seramount 2021 • Top 10 Companies for Executive Women, Seramount 2021 • Military Friendly Employer Bronze, VIQTORY 2021 • Best Place to Work, Canada, Greater Toronto, 2021 • Top 50 – India’s Best Workplaces for Women, 2021 • Top Workplaces in Brazil, 2021 • Asia’s Best Workplaces, 2021 Hungry for What’s Next We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, ‘crazy’ ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We’ve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding— that only happens when you surround yourself with those who are hungry for what’s next. General Mills India Centre General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development. Digital and Technology team Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leveraged to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents. Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in “Work with Heart”. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you. Cyber Security Team Cyber Security is a critical part of Digital and Technology function. We leverage the NIST Cybersecurity Framework, key cybersecurity partners, and external benchmarking to guide the development of our program. Cybersecurity risk is managed as part of enterprise risk at GMI. We assess technical cybersecurity risks and vulnerabilities and provide recommendations to mitigate them. We design and manage cybersecurity infrastructure, identities, and controls and we monitor for any threats and ensure timely and comprehensive response to cyber-attacks. We also measure and report compliance to cybersecurity policies and standards. Job Overview Role: Consultant, ServiceNow (TAM) Location: Mumbai, Hybrid eligible The Cyber Security Technology Asset Management Engineer drives the planning and execution to Implement, monitor and improve the enterprise Configuration Management Process as well as build, monitor and maintain the Configuration Management Database (CMDB). You will own the solution roadmaps for use cases’ technology capabilities across product teams and acts as a key enabler of these solutions. You will ensure alignment between product teams and technology teams while driving the successful execution of analytic solutions in the TAM space. This position is responsible for platform development, with an emphasis on ITOM and integrations with external data resources into the ServiceNow environment. This role will require you to create discovery and service maps to maintain an accurate CMDB, as well as create integrations with systems and applications to automate processes. The person in this position will be providing guidance and developing scripts, code, and program logic that meet business and technical specifications. This person will also be responsible for providing input towards coding standards and ensuring the understanding and adherence to processes and procedures for change management. Role Responsibilities • Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions • Work with systems managers to ensure that the discovery tool has the appropriate access and permissions to capture configuration information • Provide visibility to the performance and issues related to Discovery • Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered • Work with Application SMEs to create and validate Service Maps for key applications • Participate in Configuration Management meetings TAM strategy sessions where appropriate • Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool • Maintain the integrity of the Service Mapping tool across production and non-production environments • Assisting in troubleshooting patch / release management issues, and upgrades • Review the data being populated into the CMDB and act as partial owner of the CMDB • Manages the day-day responsibilities within the CMDB, leveraging Integrations, discovery and other data sources to maintain the CMDB • Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management program. • Reviews, approves and configures significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed • Helps manages Service Mapping within ServiceNow for overall discovery of Discover IT Business Services/Business Applications. • Establishes patterns for infrastructure components, and develops custom scripts for pattern development where required • Lead technical designer for Service Now code and architecture, responsible for overall Service Now code quality. • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications. • Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with Service Now. • Develop existing and custom applications within Service Now including integrations with other applications. • Provide administrative Service Now support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis. • Document & maintain and update policies, procedures and controls for the operation of the Service Now Platform. • Responsible for reviewing requirements to ensure that they are provided in enough detail to be accurately estimated. • Work with managers to fully understand business functionality, pain points, and areas of improvements. • Commit to continuous improvement and learning of development and Service Now best practices, tools and technology. • Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions • Work with systems managers to ensure that the discovery tool has the appropriate access and permissions to capture configuration information • Provide visibility to the performance and issues related to Discovery • Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered • Work with Application SMEs to create and validate Service Maps for key applications • Participate in Configuration Management meetings TAM strategy sessions where appropriate • Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool • Maintain the integrity of the Service Mapping tool across production and non-production environments • Assisting in troubleshooting patch / release management issues, and upgrades • Review the data being populated into the CMDB and act as partial owner of the CMDB • Manages the day-day responsibilities within the CMDB, leveraging Integrations, discovery and other data sources to maintain the CMDB • Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management program. • Reviews, approves and configures significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed • Helps manages Service Mapping within ServiceNow for overall discovery of Discover IT Business Services/Business Applications. • Establishes patterns for infrastructure components, and develops custom scripts for pattern development where required • Lead technical designer for Service Now code and architecture, responsible for overall Service Now code quality. • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications. • Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with Service Now. • Develop existing and custom applications within Service Now including integrations with other applications. • Provide administrative Service Now support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis. • Document & maintain and update policies, procedures and controls for the operation of the Service Now Platform. • Responsible for reviewing requirements to ensure that they are provided in enough detail to be accurately estimated. • Work with managers to fully understand business functionality, pain points, and areas of improvements. • Commit to continuous improvement and learning of development and Service Now best practices, tools and technology. • Ensures that standardized methods and procedures are used, identifying, recording, maintaining, reporting on, and enforcing IT Asset configurations, associated documentation and policies • Uses scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow. • Monitor health, usage and overall compliance of the application. • Participates in coding standards development, ensuring outdated procedures and processes are reviewed. • Participates in local ServiceNow User Group meetings • Development candidate will receive in the role o Overview of GMI TAM program objectives & priorities o Ability to gain ServiceNow or TAM related licenses/certifications o ServiceNow training o Opportunity to build strong relationships, effective leadership skills and experience leading Board level initiatives. Must - have technical skills and experience • Education and/or experience typically obtained through the completion of a Bachelor's degree in Management Information Systems, Computer Science or related fields • Service Now CMDB experience • Experience integrating with tools to federate data into the CMDB • Strong written and verbal communication • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation • Proficient with Microsoft Office tools; Excel, PowerPoint, Word • Able to function effectively in a fast-paced environment • Ability to crate reports using the standard reporting engine, plus metrics and SLAs • Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT.) • Fundamental understanding of the key technologies relevant to the Service Now integration solutions including: Service Now API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS • Intermediate Windows and Unix administration skills • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) • Familiarity with the following concepts: XML, and JSON/script language Good to have skills • ServiceNow Certified System Administrator • ServiceNow Certified Application Developer • ServiceNow Certified Implementation Specialist • Experience in a CMDB focused role • 3 -year experience with ServiceNow Discovery and Service Mapping • 5+ years working on a team as part of a large IT organization • ServiceNow Administration certification • Follows ServiceNow best practices (including scripting, security, and implementation.) • Experience working with NetBrain, ScienceLogic or True Sight and Infoblox • Understanding of common audit, compliance, and regulatory standards related to Configuration Management and CIs Skill proficiency expectations Expert level Intermediate Level Basic Level · Ability to gain ServiceNow or TAM related licenses/certifications · Opportunity to build strong relationships, effective leadership skills and experience leading Board level initiatives. · GCP cloud architecture COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.