Services Specialist - Technical Support

<p><b>Join our Digital Solutions Team</b><br />
<b>Are you a Service Specialist looking for new inspire?</b><br />
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<b>Join our growing team</b><br />
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As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense, control, and inspect assets across many industries. Customers are provided with peace of mind needed to reliably and efficiently improve operations. Our team has a collaborative sales mind-set, a technical understanding of our products, providing highly customisable solutions.<br />
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<b>Partner with the best </b><br />
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As a Services Specialist - Technical Support, you will partner with our collaborative team in South East Asia.To be responsible for Post Sales support of customer issue. This can include repairs (both returns and field), technical support or in-house service or other service request.<br />
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As a Services Specialist - Technical Support , you will be responsible for:</p>

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<li>Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support - Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the &quot;level&quot; of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.</li>
<li>Works together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information.</li>
<li>Handles simple project processes. There are detailed guidelines for production and/or simple human interfaces requiring little technical knowledge. A framework of conditions is set.</li>
<li>Optimize and improve Changzhou service center maintenance mechanism, improve repair equipment tracking ledger</li>
<li>Work closely with Sales and other functional team to identify and load more new repair service models</li>
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<b>Fuel your passion </b><br />
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To be successful in this role you will have:</p>
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<ul>
<li>Bachelor&
39;s degree or above in Engineering</li>
<li>Strong Computer and Network skills with familiarity of MS Office products</li>
<li>Positive and active work attitude</li>
<li>Ability to communicate globally (bi-lingual)</li>
<li>Cross-functional and International team experience</li>
<li>Ability to work independently. Strong problem solving skills.</li>
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<b>About Us </b><br />
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With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we&
39;re committed to achieving net-zero carbon emissions by 2050 and we&
39;re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.<br />
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<b>Join Us </b><br />
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Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!<br />
<br />
<b>About Us:</b><br />
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we&
39;re committed to achieving net-zero carbon emissions by 2050 and we&
39;re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.<br />
<br />
<b>Join Us:</b><br />
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&
39;s come together and take energy forward.<br />
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Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p>
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