Director- Process Intelligence COE

Auto req ID: 272484BR Job Description Main Purpose Global Business Services (GBS) organization has been established to provide efficient and effective services to PepsiCo businesses globally, for all sectors. GBS will also act as an engine of growth for PepsiCo by enabling value, driving process improvements, including standardization and automation. The Process Excellence COE enables performance management, continuous improvement and value led innovation across GBS. We are building new capabilities to deliver value and transformation with greater agility by leveraging technologies like Process Mining. We are hiring for a ‘Process Mining lead’ as a part of the GBS Process Excellence COE. The objective of the role is to establish the global approach and direction for Process Mining in the GBS with an aim to provide these capabilities across PepsiCo; build capability in various stakeholder groups including GBS teams and sectors to prioritize processes to deploy Process Mining to identify opportunities to improve business outcomes, improve processes through optimization, standardization and automation. The Process Mining teams will support process diagnostics and performance analytics. This role will manage new requests, prioritize and assign resources; capture, validate and report value; ensure governance, including: reporting to GBS leadership; coordinating with global functional leads, hub leads, and sector leads. This role will be responsible to ensure adoption of Process Mining as a solution for process diagnostics and performance analytics. This role will also set up selection criteria to identify processes for Process Mining, a consistent framework, templates and processes across Hubs and Functions. This role will be the custodian of the data, reports, case studies and best practices for Process Mining. In addition, the role will be responsible for governance, communication and reporting for Value delivered by Process Mining across GBS. The role will be expected to collaborate across multiple GBS teams including Process Excellence teams in Hubs,Functions, enabling teams and Functions Accountabilities COE Role for Value Delivery In charge of planning / establishing/scaling a CoE for Process Mining / Execution Management Own the standards- framework, process, templates and methodology to be followed to capture, validate and report value Focus on business impact and continuous value realization Regular alignment with Executive Sponsor(s) regarding targets, KPIs and strategic direction Collaborate with business and technology stakeholders across different business units and functions to discover inefficiencies and drive process execution improvements Generate demand with BPOs and drive adoption Prioritize projects based on business value and impact Build and manage team with Data Analyst(s), Data Engineer(s) etc., assure training and qualification Define and manage CoE offering, portfolio and innovation Initiate and vitalize community, identify and engage process champions, organize roadshows and communications Manage budget and value realization Consolidate best practices and share insights globally Responsible for overall communication, awareness and education on Process Mining across PepsiCo. Bring thought leadership and industry best practices through Process Mining COE.Communications and stakeholder management Drive the agenda to ensure teams are on track to deliver milestones and savings, and intervene/escalate as necessary to address roadblocks Facilitate weekly meetings with BSC Process Excellence and Finance teams to review status and proactively identify risks. Apply critical thinking and relevant project management methodologies to perform root cause analysis and drive action plans for resolutions and intended outcomes Perform strategic and data analysis to offer business insights for senior leadership in decision-making Create informative and articulate vision, analytical results, and recommendations across teams. Qualifications/Requirements Key Skills/Experience Required Entrepreneurial spirit, with good knowledge and understanding of business- and IT- side Capability to align CoE value proposition with business and strategy, engage with Executive Sponsor(s) Total 20+ yrs of exp with 5+ years of extensive experience in large scale business process transformation projects 3+ years experience in deploying Process Mining in complex global environment, ideally as CoE lead Capability to manage and inspire team Capability to fight resistance and reluctance, drive process transformation and organizational change Proven problem solving skills, business acumen and excellent oral and written communication skills; experience in customer and leadership presentations Bachelor’s degree in Computer Science, Software Engineering, Information Technology or related field Black Belt certification and Automation experience preferred (not mandatory) Results oriented, adept in conflict resolution, skilled at prioritization and change management Able to work autonomously and be comfortable with ambiguity Able to effectively work in a highly-matrixed organization, handling competing priorities and connecting the dots across Differentiating Competencies Required Ability to drive the agenda, influence, persuasive Strong conceptual and process thinking Relocation Eligible: Eligible for Standard Relocation Job Type: Regular