Digital Products-Customer Success Operations-Sr. Associate

<br>A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.
Our team activates/implements existing products for our customers in order to ensure the customer is able to increase/sustain the use of those products in ways that continue to generate meaningful value for our clients.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Senior Associate, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Use feedback and reflection to develop self awareness, personal strengths and address development areas.</li><li>Delegate to others to provide stretch opportunities, coaching them to deliver results.</li><li>Demonstrate critical thinking and the ability to bring order to unstructured problems.</li><li>Use a broad range of tools and techniques to extract insights from current industry or sector trends.</li><li>Review your work and that of others for quality, accuracy and relevance.</li><li>Know how and when to use tools available for a given situation and can explain the reasons for this choice.</li><li>Seek and embrace opportunities which give exposure to different situations, environments and perspectives.</li><li>Use straightforward communication, in a structured way, when influencing and connecting with others.</li><li>Able to read situations and modify behavior to build quality relationships.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><div><div></div><div></div></div><div><div><b><u>Custom Orgs</u></b>:<br /><br /><b>Global LoS</b>:<br />Internal Firm Services<br /><br /><b>Global Network</b>:<br />Internal Firm Services<br /><br /><b>Global Competency Network</b>:<br />IFS - Internal Firm Services - Other<br /><br /><b>Go-To-Market</b>:<br />Not Applicable<br /><br /><b>Sector</b>:<br />Not Applicable<br /><br /><b>Programme Type</b>:<br />Experienced Hire<br /><br /><b><u>Job Requirements and Preferences</u></b>:<br /><br /><b><u>Basic Qualifications</u></b>:<br /><br /><b>Minimum Degree Required</b>:<br />Bachelor Degree<br /><br /><b>Additional Educational Requirements</b>:<p>Bachelor&
39;s degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college.</p><b>Minimum Years of Experience</b>:<br />3 year(s)<br /><br /><b><u>Preferred Qualifications</u></b>:<br /><br /><b>Degree Preferred</b>:<br />Master Degree<br /><br /><b>Preferred Fields of Study</b>:<br />Marketing, Management Information Systems, Psychology, Business Administration/Management<br /><br /><b>Preferred Knowledge/Skills</b>:<p>Demonstrates thorough abilities and/or a proven record of success as a team leader including the following areas:</p><ul><li>Working with customer success and activation teams to drive adoption and usage of Gainsight customer success platform;</li><li>Creating and evolving scalable customer success processes to align with customer needs and product maturity;</li><li>Analyzing data to understand trends and determine areas of opportunity and efficiency improvement;</li><li>Driving customer retention and preventing churn through analyzing data and tracking leading indicators; </li><li>Partnering with customer success teams to identify growth opportunities for expansion and reporting on impact;</li><li>Developing key training materials and playbooks to drive customer renewals, retention and expansion;</li><li>Implementing dashboards and metrics within customer success platform with system administrators for all products;</li><li>Working with cross functional teams to obtain data and develop process improvements that drive customer success KPIs;</li><li>Designing and modifying existing dashboards to provide product and portfolio leadership view of customer success activities, impact and metrics;</li><li>Refining customer engagement models, customer segmentations and feedback processes to standardize across products; and,</li><li>Identifying and implementing best practices across product teams and measuring adoption. </li></ul></div></div><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniorassociate. <span style='display:none'>357630 357630WD</span><br><br>
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