Technical Services Lifecycle Specialist - BW - MedTech

The Lifecycle Specialist will manage collaboration within local and global franchises and also functional areas on new product releases. Ensuring that all Services Requirements are met and released, support and development on new service offering and will work closely with franchise teams on identified possible gaps and improvements in the field or in Service Center. Review potential process changes for their effect on product performance. Your duties & responsibilities Interfaces with management within the operations, commercial departments of company. Represents LATAM within BWI and Ethicon Global teams replicating global initiatives into the region and replicating global dashboards related to Services. Track CAPEX execution within BWI and Ethicon with a consolidated view. Ensure complete installed base is updated for LATAM Equipment Lifecycle management, from NPI service readiness, roadmap implantation (region strategy for certification, tools capabilities, spare parts security inventory, ensure proper technical training until End-of-Life process. Dashboards and metrics for Maintenance policies in place Ensure Software upgrades implementation as needed. Design Services Contracts agreements and validate with local commercial teams. Foster increase of service contracts for franchises and revenue generation Ensures that all records are maintained in accordance with regulatory requirements: identification, documentation, resolution, and escalation. Participates in the preparation of technical service plans and campaigns, business plans and product development plans. Implements those plans as well. Maintains relationships with key customers advocating within internal areas. Forecasts BWI and Ethicon technical service needs in reference local Service Center certifications. Interfaces with technical service staff to improve reliability and performance of products and services. Coordinates regional training and service programs to educate customers in the proper operation and maintenance of company products. Actively participates on special projects and/or assignments Partnership with COE’s to ensure BWI (CARTO Mobile) efficient operation. Qualifications Bachelor’s Degree in Biomedical Engineering, Electronical Engineer, Industrial Engineer Minimum of four (4) years of experience in Services Organization and/or Technical Support Specialist Medical Devices Experience in the healthcare industry. English and Spanish advanced level It will be desirable if you count on Clinical or Technical expertise in medical equipment Travel availability: 20% Location: Sao Paulo, Brazil Primary Location Brazil-São Paulo-São Paulo- Organization J&J do Brasil Indústria e Comércio de Produtos para Saúde Ltda. (7600) Job Function Sales Requisition ID 2206058447W