Service Appointment Coordinator

AutoNation Chevrolet West Austin Position Overview The Express Service Appointment Coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Express Service Department. What are the day-to-day responsibilities? Ask the customer qualifying questions to uncover needs and directs calls appropriately Ensures that service consultants receive messages promptly Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant Provide reporting to dealership management Collect retail charges from the customer in cash, check or authorized charge account Provide customers with the proper change and/or receipt Properly process and document charge purchases according to the policies established by the Controller Close all internal repair orders promptly and route to Billing Clerk for processing File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files What are the requirements for this job? High School Diploma or Equivalent One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience Ability to read, write, add, subtract, divide and comprehend written instructions and information 6-12 months previous work experience (preferred) Demonstrated customer service skills Demonstrated communication and interpersonal skills Previous industry experience (preferred) What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in a Service Appointment Coordinator role. Opportunities may include: Service Advisor Sales Associate Service Manager Company Overview As America’s largest and most recognized automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits and a culture that believes in investing in our Associates’ professional futures. With over 315 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 13 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering a peerless Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $25 million dollars to drive out cancer, create awareness, and support critical research. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer.