Meeting & Executive Technology Support Lead

<br>A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Director, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Support team to disrupt, improve and evolve ways of working when necessary.</li><li>Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.</li><li>Identify gaps in the market and spot opportunities to create value propositions.</li><li>Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.</li><li>Create an environment where people and technology thrive together to accomplish more than they could apart.</li><li>I promote and encourage others to value difference when working in diverse teams.</li><li>Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.</li><li>Influence and facilitate the creation of long-term relationships which add value to the firm.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p><b><u>Additional Responsibilities</u></b><span>: </span></p><p>Demonstrated steady progression and advancement with increased responsibilities, including organizational management responsibilities, financial acumen, operations, and compliance related to the function, team building and analytical/presentation capabilities.</p><p><b><u>Custom Orgs</u></b><span>:</span><br /><br /><b>Global LoS</b><span>: </span><br /><span>Internal Firm Services</span><br /><br /><b><u>Job Requirements and Preferences</u></b><span>: </span><br /><br /><b><u>Basic Qualifications</u></b><span>: </span><br /><br /><b>Minimum Degree Required</b><span>: </span><br /><span>High School Diploma</span><br /><br /><b>Minimum Years of Experience</b><span>: </span><br /><span>8 year(s) of progressive roles in technology support,strategies and overseeing multiple IT teams who provide meeting support to staff and senior leaders and experience leading teams to troubleshoot technical issues for fast resolution. This team will create positive experiences, while incorporating feedback ,and measuring impact of delivery.</span><br /><br /><b><u>Preferred Qualifications</u></b><span>: </span><br /><br /><b>Degree Preferred</b><span>: </span><br /><span>Bachelor Degree</span><br /><br /><b>Preferred Fields of Study</b><span>: </span><br /><span>Information Technology, Computer Systems Analysis, Management Information Systems, Systems Engineering</span><br /><br /><b>Preferred Knowledge/Skills</b><span>: </span></p><p>Demonstrates thought - leader knowledge of and/or success in providing conference room technology support to staff and executives (the customer) and delivering a great customer experience:</p><ul><li>Directing, motivating, delegating and empowering team members in the successful performance of their responsibilities;</li><li>Identifying growth opportunities for team members;</li><li>Coaching team members on taking next career steps;</li><li>Building and sustaining high performance culture for the team;</li><li>Developing testing and support strategies across multiples teams, with keen attention to detail, mitigating risk of technology issues disrupting meetings;</li><li>Driving continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination;</li><li>Driving the use of analytics to identify and execute on opportunities to improve the customer experience;</li><li>Providing regular feedback to team and service providers and ensuring improvements are implemented;</li><li>Ensuring that the support team mitigates service quality issues and that actions are taken to prevent recurrence;</li><li>Coordinating resources to respond to issues that occur;</li><li>Recovering relationships with customers after poor service delivery;</li><li>Seeking out customers to ask for service delivery feedback and suggestions;</li><li>Managing team to achieve key performance metrics;</li><li>Building impactful, trusting relationships with stakeholders;</li><li>Encouraging innovation and knowledge sharing;</li><li>Reporting to technology leadership on key performance metrics;</li><li>Understanding changing customer business needs; developing and presenting solutions to technology leadership;</li><li>Being on call outside of normal business hours, expecting volume weekly outside of normal business hours;</li><li>Troubleshooting PC/Macs, mobile devices, application and network performance and connectivity issues;</li><li>Utilizing knowledge in core domains of audio video, network, desktop and mobile device configuration and video conferencing;</li><li>Showing familiarity in Enterprise AV - Cisco, Crestron Control &amp; Digital Media, Extron, Biamp TesiraFORTE &amp; Nexia, Polycom Soundstructure;</li><li>Understanding the impact on sound reinforcement and on conference room AV especially with respect to collaboration technologies;</li><li>Understanding Digital and Analog Video Media Transport Technologies;</li><li>Understanding of Enterprise network and security;</li><li>Utilizing working knowledge of Collaboration products - Crestron Mercury systems, Google Chromeboxes, Google Jamboards, MS Surface Hubs, WebEx, Google Hangouts/Meet, Cisco Video Conferencing, and Cisco Jabber;</li><li>Showing knowledge of endpoint technologies, including Windows and Mac laptops, IoS and Android mobile devices and virtual application and desktop infrastructure solutions; and,</li><li>Showing knowledge of endpoint management platforms, such as VMware Workspace ONE and Microsoft Intune</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br><br><br> <span style='display:none'>357553 357553WD</span>