Technical Support Engineer – TSE 2 GS (Storage))

GS (Global Support) Technical Support Engineer – TSE 2 - Storage Job Description The Elevator Pitch: Why will you enjoy this new opportunity? Do the words iSCSI, Fabric, SAN, NVMe, IOPS and Arrays get your blood pumping? Do you thrive on learning new storage technologies or expanding your existing storage technology expertise? What about solving storage issues ranging from the simple to the highly complex? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the worlds leading edge software products spanning every imaginable industry across the entire globe? The VMware Global Support team is powered by individuals and teams working together to deliver world class support to over 250,000 organizations in 100+ countries and we are looking for people like you! Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Level 2 Technical Support Engineer, we will take your current expertise and expand your storage knowledge to new heights! You could soon be partnering with our customers to troubleshoot, understand, and overcome challenges in their storage environments. We start with enhancing your current knowledge! We want you to be confident, ready, and capable of working through technical challenges. From Day 1 your education will be a focus. In Depth and relevant training will see you successful with customers and earning VMware’s vaunted professional certificates. Once onboarding is completed you will be partnered with team members that have deep technical knowledge and deliver exceptional customer expiereince. This gives you the opportunity to learn from the best of the best. All before you manage your first customer interaction solo! As your Level 2 Technical Support Engineer skills expand you will be introduced to additional storage products and supporting technologies, work closely with senior technical team members to drive product improvements, mentor new team members, and work with our most elite customers. VMware knows the world is always moving forward. We move with it. We strive to not only make you an expert but keep you there. Continuous training, career development, and a focus on providing superior customer support makes sure you are always growing and ready to exceed the customers expectation for support delivery. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a Level 2 Technical Support Engineer you will be responsible for resolving customers storage technical difficulties. Crucial qualities for this role are being team oriented, highly motivated, eager to always be learning, strong technical problem-solving skills and most important of all, customer centric. Your success in this role will pivot around Expanding on your current storage fundamentals and integrating your knowledge to VMware products Being highly communicative and willing to learn and practice new communication methods. Able to apply logic to a situation and able to work creatively when information may be disjointed or missing Provide World Class Support to our customers Partner with Engineering teams, field teams, customer success teams to provide wholistic and meaningful solutions Sharing your knowledge. Be it with Knowledge Base articles, developing micro trainings for peers and customers, partnering with peers or spending time with a customer to increase their knowledge of VMware products. Work in an environment that thrives on cross organizational collaboration, understands the critical nature of constant education and growth, highly skilled peers and a leadership team that is side by side with you as you develop and grow The Team: Who do you work with? The Storage Teams Technical Support Engineers and Leadership are all distributed across and works from various parts of the globe. A truly international and diverse team with staff in the United States, India, Costa Rica, and Ireland. Our team culture is built upon working closely with one another to provide knowledge, skill, and education inside the team, and together we provide excellence in support services to our worldwide customer base. The Location: Where do we get the work done? This role is remote and not currently assigned to a fixed location. This means it could be done anywhere with a strong internet connection and limited distractions. VMware policy is to empower employees to work from wherever the feel most productive and healthy weather that be at home, a VMware office, a coffee shop, or any combination of locations that meet your needs and the needs of our customers. The Benefits: What are the benefits and additional perks? Including but not limited to Medical Coverage, Retirement, Parental Leaves for All Family Types Generous Time Off Programs 40 Hours per year of paid time to volunteer in your community Employee Stock Purchase Plan (may not be available in all geographic regions) Cutting edge education on VMware’s vast product line ups Annual Bonus Program VMware Perks Programs. VMware partners with industries across the world to provide discounts to VMware employees on items ranging from hotels and flights to car rentals & purchase, flowers and gifts for any occasion and so much more! Category : Client Support Subcategory: Technical Support Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-07-22 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.