Program Manager

The Elevator Pitch: Why will you enjoy this new opportunity? The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware Professional Services influences the success of each VMware implementation and is dedicated to the success of the customer and their digital strategy. Our team of 30,000+ people working in 50+ locations worldwide is committed to creating an environment where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. As a Professional Services Program Manager, you will manage a portfolio of engagements and/or multi-phased projects, often for a single enterprise/customer, achieving higher satisfaction and account retention. You are our single point of contact for the entire program of work. Professional services cannot succeed without you! Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? You will use your project and program management experience to plan, coordinate, track and manage program portfolios to successful completion. You are responsible for orchestrating program delivery to ensure projects/work streams are delivered and executed in alignment with the overall program plan, customer outcomes, and customer satisfaction. With your knowledge in cloud infrastructure, technical & business mobility, and virtualization, we count on you to take highly complex enterprise level programs with multiple phases, interrelated work streams, and different stakeholders and manage it holistically. You will aggregate program level project plans including charter, scope, work breakdown structures, estimates, resource plans, budget, schedule, open issues, risk assessment, management, and mitigation plans. Within 45 days, you are expected to develop and maintain relationships with top decision makers and key clients, coordinate, track and manage projects using waterfall and agile methodologies, and manage program risks taking corrective action when needed. Within 90 days of employment, you will be able to determine project classification and governance structure, handle project escalations and decisions per governance structure, and manage project portfolio using a tailored governance dashboard. What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Direct and monitor work efforts daily, identify resource needs, perform quality review; and escalate functional, quality, timeline issues appropriately Follow VMware’s project management methodology and ensure that projects adhere to the defined methodology and stage gate process Communicate program status –schedule, budget, progress to date, risks etc. -to relevant sponsors and stakeholders. Monitor day to day interactions with executive clients Engage with Sales and Account teams to identify/drive account growth opportunities Highlight areas of improvement and recommend changes in methods, processes, and tools Participate and lead aspects of the proposal development process Monitor and manage operational and customer satisfaction metrics / surveys (with Account / CS team) Speaking and writing French and English fluently What is the leadership like for this role? What is the structure and culture of the team like? As a Program Manager, you will work directly with the PS delivery Director, Nicolas Tailhardat. Nicolas is leading this team since 3 years now and has extended background in the IT services ecosystem. The PS team in France is focused on outcomes, not just activity, with clear and consistent direction. It is critical the entire team are aligned to our common purpose and work together to achieve our goals. We are fast-paced, ambitious and successful. We set ourselves a high bar and take pride in meeting it. We have the trust and confidence of our stakeholders and customers and work diligently to retain that status. We are humble and honest; we celebrate success together and are honest in our assessment when we fall short. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. Above all, if we’re ever unsure, we do the right thing for the customer – when our customers achieve their outcomes, we know we’ve done our job. Where is this role located? Flexible: The location of this role is flexible within France - Paris area. Work will be done from an office some days during a week and other days from a non-VMware building. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing group classes Category : Business Strategy and Operations Subcategory: Project Management Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-07-22 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.