Trainer with German and English

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description A trainer maximizes the program’s effectiveness by ensuring that agents have a thorough knowledge of products and services. DUTIES AND RESPONSABILITIES Management and delivery of trainings to small and large groups. Responsible for sales, technical, product or other client training need for small and /or large groups. Will deliver face to face and/or virtual classroom training by creating a positive learning environment and ensuring that all training participants receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives while delivering group within expected timeframe. Operates audio visual equipment during training programs and complies with housekeeping policy after training sessions. Maintain daily, weekly and monthly administrative records to provide updates related to training such as attendance, assessment performance and score cards, as well as communicates this information through email and/or phone. Develops fun, interactive training activities to improve new material learning and retention while keeping up to date with product/ policy updates. Support Operation Manager with the Supervisors Performance and Goal reaching. Goal Oriented – Consistency on KPI reaching. REQUIREMENTS AND QUALIFICATIONS English & German Fluent, both High School Diploma- (with BAC) Office | Excel Able to build strong relations with the client Leadership skills Critical thinking Problem-Solving and decision making Presentation/coaching skills. NICE TO HAVE SKILLS Minimum of 1 year in current position / operational experience Training/Mentoring experience Contact center experience Teaching languages or school experience Supervising position Learning and Development experience Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the