Customer Resource Center Agent

«out The Role Come join the Customer Service Team responsible for assisting customers and other employees with daily bank operations. Job functions include such things as credit / debit cards, check-lines, online banking, answering phone calls and assisting in-customer visits in a professional timely manner. This position can be a P30 or full-time position and is located at the Main Branch (12 So. Main Layton), hours can be adjusted if agreed upon by management and hiree, the typical FT employee works Monday thru Friday 8:00 a.m. - 5:00 p.m. DUTIES AND RESPONSIBILITIES: Responsible for the compliance of Regulation Red Flags as it pertains to debit cards and credit cards. Includes keeping of logs up to date to prove that the bankcard department is monitoring potential fraud in the Bankcard Department. Responsible to make fraud prevention calls to customers as transactions are determined to be suspect. Responsible to process credit/debit/ATM cards and Checkline applications. When approved or declined, set account up on the bankcard system or send a Notice of Action Taken. Responsible to input credit card payments through the internet daily along with the running of the GL transactions to balance. Responsible to process general ledger settlement that corresponds with the credit card system. Responsible to handle department past due credit cards and collect. Help assist customers and employees with customer service issues including compromise cards, their credit card needs and fraud monitoring. Know other customer service employee’s tasks to assist in case of absence. Know Customer Service Managers duties to assist in case of absence. About You QUALIFICATIONS: High School education or its equivalent Preferred banking or similar related experience KNOWLEDGE, SKILL, ABILITY: Must possess excellent customer service skills including courtesy, tact, diplomacy and privacy. Must learn regulations that affect the department and use that knowledge in protecting the bank and customer from losses. Must have a working knowledge of computer skills; including email, data input, Excel and Word programs, ability to increase and share knowledge of computer programs that pertain to the department. WORK ENVIRONMENT: Open office environment with much of the day assisting customers via phone calls and emails. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Required to lift up-to 20 pounds. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays. COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you. Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.